Customer Success Systems & Operations Manager
Benefits
Unlimited PTO
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What You'll Do:
- Identify and analyze breakdowns across onboarding, customer success, and support workflows.
- Diagnose root causes of operational friction and translate them into clear, prioritized problem statements.
- Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities.
What We’re Looking For:
- We’re looking for a systems-oriented operator who can diagnose operational challenges
- Translate them into clear requirements, and drive scalable solutions across Onboarding & Implementation, Customer Success, and Support.
Salesforce & Technical Fluency:
- Strong working knowledge of Salesforce (Service Cloud, reporting, dashboards, Flows).
- Ability to implement solutions via direct Salesforce configuration, lightweight customization, or by producing detailed technical requirements for execution by the GTM Systems Architect or Developer.
Wrapbook
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.