Senior Customer Strategy Analyst
Benefits
Unlimited PTO
Similar Jobs
See allData Scientist, Customer Analytics
Cresta
US
SQL
Python
Statistics
Digital Customer Success Program Director - ChurnZero
ChurnZero
US
SaaS
Data
Strategic Planning
Senior Data Analyst, Product
Calendly
US
SQL
Python
A/B Testing
CX Operations Analyst
Customer.io
Americas
SQL
Data Visualization
SaaS
Customer Success Product Specialist
Instructure
US
Communication Skills
Problem-solving
Customer Facing
Impact You Will Have:
- Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams.
- Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap.
- Elevate the customer experience: Find gaps that lead to frustration or unrealized sales.
Who You’ll Work With:
- Reporting Structure: This role reports to the Director of Business Operations - Customer & Product.
- Team Collaboration: Collaborate with Product, Sales, Launch, Enablement, and RevOps.
- Technical Collaboration: Collaborate with Analytics Engineers on all technical aspects.
Owner.com
Owner.com provides an AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and they're scaling rapidly to keep pace with customer growth.