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Role Overview:
- Be the technical engine behind measuring and storytelling customer impact.
- Design experiments and analyze conversational and operational data.
- Build dashboards that quantify Cresta’s value.
Key Responsibilities:
- Conduct exploratory data analysis.
- Translate ambiguous business questions into structured analytical problems.
- Build and maintain dashboards.
Required Qualifications:
- Experience in a data-focused role.
- Strong proficiency in SQL and Python.
- Solid understanding of statistics and experimental design.
Success Criteria:
- Build dashboards and reporting foundations.
- Implement standardized pilot measurement and experimentation approaches.
- Support strategic customer analyses that improved renewals.
Cresta
Cresta aims to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. They combine AI and human intelligence to help contact centers discover customer insights and behavioral best practices.