Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.
Lead and execute projects with multiple stakeholders to build collaborative platform features used across Vanta's product
Design and build high-quality, reusable APIs and UI components that other engineering teams easily adopt
Partner with product, design, and engineering teams to understand requirements and deliver cross-cutting features
Vanta's mission is to help businesses earn and prove trust through continuous security monitoring and verification, empowering them to practice better security with ease. They have a kind and talented team, with many successful members even without prior security experience, and were founded in 2018.
Collaborate directly with customers to understand their technical goals and translate them into actionable solutions.
Design and implement integrations, data transformations, and reporting workflows that extend Vanta’s platform to customer-specific use cases.
Partner closely with Solution Architects and product engineering teams to align on technical requirements, influence roadmap priorities, and share field insights.
Vanta helps businesses earn and prove trust by making security continuous. They have a kind and talented team where many have been successful without prior security experience, and are rapidly scaling.
Lead complex projects with multiple stakeholders and engineers to deliver significant impact to our business
Set direction for critical technical surface areas, enabling us to stay ahead of continued rapid growth
Design, develop, and own new product functionality and/or infrastructure leveraging modern frameworks and tooling (TypeScript, React, Node.js)
Vanta helps businesses earn and prove trust by providing a platform to monitor and verify security continuously. They have a kind and talented team that is rapidly scaling, offering career-defining opportunities.
Deliver on projects with multiple stakeholders and engineers to deliver significant impact to our business
Set direction for critical technical surface areas, enabling us to stay ahead of continued rapid growth
Design, develop, and own new product functionality and/or infrastructure leveraging modern frameworks and tooling (TypeScript, React, Node.js)
Vanta's mission is to help businesses earn and prove trust; they empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and many have been successful at Vanta without prior security experience.
Lead complex projects with multiple stakeholders and engineers to deliver significant impact to our business
Set direction for critical technical surface areas, enabling us to stay ahead of continued rapid growth
Design, develop, and own new product functionality and/or infrastructure leveraging modern frameworks and tooling (TypeScript, React, Node.js)
Vanta helps businesses earn and prove trust. They believe that security should be monitored and verified continuously, and they empower companies to practice better security and prove it with ease. Vanta has a kind and talented team.
Lead and scale integration support, owning reliability and performance across interfaces.
Serve as escalation point for high severity production incidents, driving triage and analysis.
Design and operationalize a support model including SLAs, escalation pathways, and reviews.
SmarterDx is focused on improving healthcare outcomes through better clinical documentation. They appear to be a private company experiencing high growth, and they value innovation and customer trust.
Design, build, and maintain integrations between enterprise SaaS systems, internal tools, identity platforms, and data services.
Develop workflows, automation, and orchestration logic to streamline processes such as user lifecycle management and data synchronization.
Partner with cross-functional stakeholders to gather requirements, document system interactions, and translate business needs into technical designs.
Maven is the world's largest virtual clinic for women and families, dedicated to making healthcare work for all. They have raised over $425 million in funding and are recognized with numerous workplace and innovation awards.
Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.
Own and resolve complex Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior.
Act as the main point of contact for technical guidance on Strategic Accounts and serve as a domain owner for technical areas.
Independently identify, scope, and execute technical process improvement projects to enhance customer experience and reduce repeat incidents.
Boulevard provides a client experience platform for appointment-based, self-care businesses, empowering customers to give their clients more magical moments. They value diversity and inclusivity and offer equal opportunities for all, fostering a culture where employees can do their best work.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a SaaS cloud banking platform that aims to make banking better for a billion people. They offer exciting career opportunities and help shape the future of financial services.
Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Partner with Product, Design, Customer Success, and Finance to align priorities and deliver measurable customer and business outcomes.
Build an inclusive, high-performing team culture grounded in trust, ownership, and continuous improvement.
Ensure systems are designed and operated for reliability, scalability, and resilience; lead incident readiness and post-incident learning.
Traackr is a global SaaS technology company providing a data-driven influencer marketing platform. They help marketers optimize investments, streamline campaigns, and scale programs; their customers range from large companies to indie brands. They are a remote-first company, with offices in San Francisco, New York, Boston, Paris, and London and operate on a culture of mutual respect.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Lead, collaborate, and coordinate with developers, managers, and analysts from other teams to design and implement integrations.
Analyze and improve existing system integration as well as migration techniques.
Architect, design, and implement integrations with an enterprise focus, utilizing the right approach for the right use case.
Lifeway allows you to bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. They have a strong Work from Anywhere culture that is deeply focused on their mission and values.
Develop, improve, and maintain our microservices and ensure seamless integration to the rest of the Seismic platform.
Handle high-priority, customer-facing defects, quickly diagnosing and resolving complex technical issues in production systems to ensure reliability and maintain user trust.
Migrate important business functionality to a more robust design and ensure seamless integration to the rest of the Seismic platform.
Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth.
Deliver on projects with multiple stakeholders and engineers to deliver significant impact to our business
Set direction for critical technical surface areas, enabling us to stay ahead of continued rapid growth
Design, develop, and own new product functionality and/or infrastructure leveraging modern frameworks and tooling (TypeScript, React, Node.js)
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team.
Own team-level architecture, delivering strategic and tactical software to address defined problems
Influence work outside of your direct team, solving complex problems impacting performance, features, and product design
Support and unblock peers through async reviews, pairing, and mentorship
Onebrief provides collaboration and AI-powered workflow software specifically for military staffs, aiming to make their work faster and more efficient. Founded in 2019, their team includes veterans and technologists and they are valued at $2.15B.
Designing and developing technical integrations that connect Chainguard products to partner platforms.
Building and maintaining our security advisory system, including schemas, APIs, and data feeds.
Owning integrations with major cloud platforms, including GCP, AWS, and Azure.
Chainguard is the secure foundation for software development and deployment. They help organizations eliminate threats in their software supply chains by providing guarded open source software. Chainguard is founded by industry's leading experts on open source software, security and cloud native development and they built the largest library of open source software that is secure by default.