Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
Partner with Deployed Engineering to support critical enterprise customers.
LangChain's mission is to make intelligent agents ubiquitous, helping developers build mission-critical AI applications across the entire agent development lifecycle. Founded in 2023, LangChain powers top engineering teams at companies like Replit, Lovable, Clay, Klarna, LinkedIn, and more.
Develop automation to eliminate manual and repetitive operational tasks.
Investigate and resolve customer complaints escalated beyond L1 and L2 support.
Moniepoint is an all-in-one financial services platform for emerging markets. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed.
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Own the roadmap for workflow debugging and diagnostic tooling.
Drive distributed tracing strategy, enabling customers to correlate Temporal workflows with their broader application traces.
Collaborate with customers running mission-critical workloads to understand their incident response and debugging workflows.
Temporal provides an open source programming model simplifying code, making applications more reliable, and helping developers deliver features faster. They value curiosity, drive, collaboration, authenticity, and humility, and are looking for people who share these values.
Monitor production systems, dashboards, logs, and alerts to ensure high availability and performance across distributed environments.
Assist in incident detection, triage, escalation, and resolution, following structured on-call rotations with mentorship support.
Maintain, follow, and continuously improve runbooks, operational procedures, and incident response workflows.
Jobgether is a platform that helps job seekers find the right opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Own and resolve complex Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior.
Act as the main point of contact for technical guidance on Strategic Accounts and serve as a domain owner for technical areas.
Independently identify, scope, and execute technical process improvement projects to enhance customer experience and reduce repeat incidents.
Boulevard provides a client experience platform for appointment-based, self-care businesses, empowering customers to give their clients more magical moments. They value diversity and inclusivity and offer equal opportunities for all, fostering a culture where employees can do their best work.
Investigate and resolve technical issues raised by the Customer Success team through support tickets and product bugs.
Take ownership of fixing bugs and issues from the root cause, not just applying temporary workarounds.
Actively manage and coordinate stakeholders across Product, Customer Customer Success, Fincore, and Infrastructure to drive issues to resolution, align priorities, and ensure follow-through.
Baubap's Customer Success team raises technical support tickets that surface real issues impacting both customers and the product. We are looking for someone autonomous and execution-driven, who can move quickly from diagnosis to solution, directly contributing to the long-term growth and reliability of the product.
Develop automation code to provision and operate infrastructure at scale.
Build resilient, scalable, secure, and observable services with cost optimization.
Proactively identify and address security concerns across systems and infrastructure.
Globality uses AI to transform enterprise spending into a more efficient and inclusive process. They aim to revolutionize enterprise procurement with AI and have a culture built on trust, collaboration, and innovation, fostering an environment where every individual feels valued and included.
Investigate, diagnose, and resolve data-quality issues in large-scale backend systems.
Design and implement Java-based repair and correction pipelines for high-volume datasets.
Debug and fix issues in existing Java codebases supporting distributed systems.
South Geeks connects top-performing engineers from Latin America with global organizations building meaningful, long-term products. They focus on high-impact work, strong technical environments, and creating spaces where professionals can grow, contribute, and thrive.
Work with engineers, product managers, customer experience, and account managers to provide bug fixes and solutions.
Coordinate bug fixes and enhancements with Product Managers, guiding internal engineering teams on partner limitations.
Maintain and build internal and customer-facing documentation, including how-to and knowledge base articles.
Bestow is a technology platform that helps life insurers launch products quickly, using AI and automation to unify the value chain. They are backed by leading investors and trusted by major carriers, with a team that values precision and purpose.
You will own the technical design for projects of large complexity and must understand and articulate the tradeoffs in creating good software.
You consistently write high-quality code with an awareness of industry best practices and trends.
You must have demonstrated experience building complex systems, debugging them effectively, and maintaining project plans, documentation, and backlogs.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They invest in people and new advanced technologies to unlock the power of data and to innovate; a FTSE 100 Index company with a team of 23,300 people across 32 countries.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Support teammates with goal-setting, professional development, and mentoring.
Ensure delivery of maintainable, high-quality platform systems.
Build and sustain a healthy team culture where ownership and collaboration are the norm.
onX is a pioneer in digital outdoor navigation solutions through its suite of apps. With over 400 employees, they foster a fast-paced, tech-forward environment valuing ownership, accountability, and teamwork.
Develop and maintain applications using Golang or Java, following clean code and best software engineering practices.
Design and implement scalable, reliable, and secure microservices architecture.
Collaborate with engineering and product teams to refine and deliver technical solutions aligned with business needs.
Pismo, founded in 2016, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation banking and payment solutions. Pismo joined Visa in 2024 and has 500+ employees in more than 10 countries, leveraging Visa’s solutions to address technological challenges faced by large banks, marketplaces, and fintech companies.
Lead the resolution of complex, recurring, or high-priority L1 incidents.
Perform initial Root Cause Analysis for recurring or critical issues.
Meet and maintain Service Level Objectives for response and resolution times.
Coderoad is a software development company that provides end-to-end software development services. They offer opportunities to work on exciting, real-world projects in a supportive environment, including staff augmentation and dedicated IT teams.
Enthusiastic about working on technical challenges for developer-focused products and not hesitant to dive into the rabbit hole and become operational with a new piece of tech.
Comfortable working in a fast-paced and ambiguous environment — aka the shifting sands of startup land.
You love answering questions, triaging issues, shipping hotfixes, and proactively identifying ways to improve the customer experience.
Speakeasy is building the next generation of API infrastructure and aims to give all of its customers a Stripe-like developer experience through best-in-class developer surfaces. They're a tight-knit group of 30 who care deeply about developer experience and driving value for their customers.
Development and maintenance of projects in Golan/Java/Python using AWS services
Database optimization, mainly MongoDB
Pismo, founded in 2016, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation solutions. Acquired by Visa in 2024, Pismo's 500+ employees are located in over 10 countries.