Enthusiastic about working on technical challenges for developer-focused products and not hesitant to dive into the rabbit hole and become operational with a new piece of tech.
Comfortable working in a fast-paced and ambiguous environment — aka the shifting sands of startup land.
You love answering questions, triaging issues, shipping hotfixes, and proactively identifying ways to improve the customer experience.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a SaaS cloud banking platform that aims to make banking better for a billion people. They offer exciting career opportunities and help shape the future of financial services.
Design, develop, and maintain high-performance applications using React and TypeScript.
Contribute to backend services and APIs built in Go to enable reliable communication across internal platforms.
Own features from development through deployment, ensuring they support complex data flows and real-time updates.
In All Media is a global technology consulting firm. They help organizations innovate and transform by providing world-class engineering, design, and strategic services. Their team is composed of passionate professionals who thrive on solving complex challenges and delivering impactful digital solutions.
Optimizing how the team produces code and collaborates to build WorkOS.
Identifying pain points and recommendations to improve how the company builds software internally.
Serving as a bridge between infrastructure, product, and leadership to ensure the tools and systems are maturing alongside the product.
WorkOS builds tools and services for developers to help them implement authentication, identity, authorization, and overall enterprise readiness. They are a fully distributed team with employees across North American time zones and are well-funded by top investors.
Help own and build out new features within our cross-platform TypeScript React Native app, and Golang backend APIs.
Manage our releases, using tools like cohorting, feature flags, and app-store infrastructure to ensure a safe rollout to our millions of active users.
Maintain a strong working relationship with product, design, and the business to ensure stakeholder needs are being evaluated and met.
Sezzle is financially empowering the next generation, revolutionizing the shopping experience beyond payments with interest-free installment plans. They are transforming payments and redefining how people discover, interact with, and purchase items, driving merchant sales through increased conversions and higher order values.
Build product on Linq's messaging platform, including APIs, interfaces, and infrastructure.
Own features end to end, understanding the 'why' behind your work through customer and leadership interaction.
Work across the stack (React/Next.js, Node, TypeScript, Go) shipping daily.
Linq builds the infrastructure that lets businesses talk to customers through AI — in the channels where conversations are already happening: iMessage, RCS, SMS, and voice. It's a small team that ships code every single day and they're just getting started.
Build new products (e.g. new forms to make Render more powerful and valuable to our users.
Collaborate closely with design, product, other engineers, and cross-functional stakeholders.
Help evolve and mature the Render codebase and technology as the product scales and increases in complexity over time.
Render is building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. They aim to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms. They're a diverse and talented team that values craft, velocity, and user experience.
Documentation and context: Own our repo-wide agents.md file.
Hightouch is the modern AI platform for marketing and growth teams. Its AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The company partners with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others. They value strong communicators with a growth mindset and are motivated and persistent in achieving our goals.
Build stronger bindings to overall Flock Software Platform.
React with high value and often real life impacting results.
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. They're a high-performance, low-ego team driven by urgency, collaboration, and bold thinking.
Drive technical strategy and architectural decisions across multiple teams and stack layers
Solve ambiguous, cross-cutting problems that span dashboards, mobile, AI, and backend services
Define and champion spec-driven development practices organization-wide
SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform.
Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
Partner with Deployed Engineering to support critical enterprise customers.
LangChain's mission is to make intelligent agents ubiquitous, helping developers build mission-critical AI applications across the entire agent development lifecycle. Founded in 2023, LangChain powers top engineering teams at companies like Replit, Lovable, Clay, Klarna, LinkedIn, and more.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Work with the engineering team on one of our products & their backends.
Design, build, and ship features independently within well-defined scopes, collaborating with senior engineers on more complex work.
Own bug fixes and stability improvements end-to-end, from investigation through to deployment.
Sitemate builds modern software for construction, infrastructure, and industrial companies, helping teams move faster, work smarter, and deliver with confidence. Since launching in 2018, they’ve grown from 5 to 150+ people across 18+ countries with a global team that values transparency, high velocity, hustle, diversity, and innovation.
Own and evolve Insights surfaces: Shaping APIs, data models, and UX of entity Insights, records browser, labeling/graph/profile, and audio/chat/file insights.
Integrate ML the right way: Define typed, versioned contracts and rollout gates between TypeScript (Next.js/Node) and Python model services; use feature flags, canaries, and safe rollbacks.
Raise search & indexing quality: Manage OpenSearch schemas and analyzers, design reindex/backfill strategies, and run relevance experiments/A‑B tests.
Orcrist is building a next generation data intelligence platform using cutting-edge technologies. Their product (OIP) is a Kubernetes‑based platform delivered as B2B SaaS or as a self‑hosted/on‑prem solution, including air‑gapped deployments.
Develop and deliver full-stack features and improvements to Dandy’s products in a secure, well-tested, and performant way.
Collaborate with Product Management, UX Designers, and other stakeholders to maintain a high bar for quality in a fast-paced, iterative environment.
Advocate for improvements to product quality, security, and performance.
Dandy is transforming the dental industry by simplifying and modernizing dental practice functions through technology. Backed by leading venture capital firms, Dandy is building the operating system for dental offices, empowering clinicians with technology and support.
Build and integrate APIs that power stakeholder-facing telco journeys.
Work closely with product managers, frontend engineers, and business stakeholders to deliver customer-focused features.
Contribute to projects that shape how the telco products are experienced end-to-end.
UW provides utilities all in one place, including energy, broadband, mobile, and insurance. They aim to double in size and work in small, autonomous teams with real ownership of the customer journeys.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Build with AI tools like Claude Code, Cursor, or GitHub Copilot to change how you approach every problem.
Work across the full stack contributing where needed, from debugging integrations to designing agent workflows or refining React components.
Shape our AI-assisted development practices, evolving context engineering and discovering new ways to leverage AI tools as they rapidly evolve.
RWS is focused on growing the value of ideas, data, and content by ensuring organizations are understood. The Product & Technology team, with over 500 staff, establishes unified standards and governance practices throughout the company, overseeing the development and maintenance of core applications.
Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.