Source Job

• Become a subject matter expert on the Iterable platform and build internal tools.
• Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
• Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.

Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.

• Partner with the sales team to offer technical expertise and build customer trust.
• Build and maintain deep product knowledge while staying current with industry trends.
• Collaborate with Product and Engineering teams to gather valuable customer feedback.

Incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. They bring together on-call, incident response, AI SRE, and status pages in a single platform. They've raised $100M and helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents since launching in 2021.

• Provide best-in-class support to partners and their clients, efficiently addressing requests and inquiries.
• Answer questions about Partner Billing, including direct deposit and revenue share.
• Reliably record and track defects and feature requests, communicating product and partnership concerns.

Constant Contact empowers people to pursue their dreams by providing them with the help and tools they need to grow online. They value ownership, accountability, and passion for customers' success, fostering a culture of diversity and inclusion.

• Take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions.
• Investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.
• Perform configuration and environment tuning to align customer setups with platform best practices and client requirements.

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, but built as a remote-first company, with an inclusive, driven, humble and supportive team.

• Provide day to day support for technical questions from external partner stakeholders
• Lead the development of project plans by driving solution designs, timeline forecasting, task break-down, and testing strategy
• Maintain clear, professional, and proactive communication with external partners to ensure alignment on goals, timelines, and deliverables, while fostering strong, long-term relationships

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, and they offer competitive benefits anchored to their core value of people come first.

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.

CloudWalk is building the future of payments. They are a fintech unicorn with millions of happy customers and a hunger for innovation.

• Identifying the right problems to solve, focusing on meaningful outcomes.
• Engaging with future and existing customers to gather feedback.
• Taking end-to-end ownership for features from start to finish.

Incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. Since launching in 2021, they’ve helped over 1,500 companies run more than 500,000 incidents.

• Troubleshoot software and hardware issues.
• Collaborate with internal teams to resolve escalated cases.
• Document solutions for knowledge sharing.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.

• Handles customer support in a technical capacity.
• Works on a remote team of 5-10 people.
• Writes scripts to figure out why some technical thing is not working.

Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.

• Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
• Support development and update of the internal and external knowledge base to help scale our help desk support

Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they have a dynamic team.

• Handle customer support inquiries, including advanced technical issues requiring deeper analysis
• Review logs, metadata, and internal dashboards to diagnose complex problems
• Replicate customer-reported issues in sandbox environments

Adaptive is a rapidly growing vertical AI company of 40, building an AI-native ERP for real estate and construction. They have grown rapidly to over 600 customers and have raised $26m from Emergence, a16z, and other top funds - they have built a culture rooted in collaboration, execution, and experience!

• Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
• Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
• Clearly explain complex solutions to customers and document them for future use.

Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

• Support diverse engineering teams, providing regular coaching, feedback, and clear growth paths.
• Oversee day-to-day operations, including removing blockers and managing cross-team dependencies.
• Partner with stakeholders to make platform usage data actionable, informing roadmap priorities.

Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.

• Serve as a primary point of contact for customer support inquiries, delivering thoughtful, timely, and high-quality responses.
• Build trusted relationships with customers by clearly explaining issues, solutions, and next steps.
• Identify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering.

They are a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Their autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort.

• Responsible for end-to-end ownership of customer issues.
• Collaborate with various teams to ensure customer satisfaction.
• Drive innovation within support workflows to reduce manual effort.

Jobgether is an AI-powered platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Provide directions in technical and non-technical terms to solve customer issues.
• Take ownership of customer issues, including troubleshooting and escalation.
• Work with client resources to understand their data security risks and threats.

Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Provide timeline and professional support to customers through multiple channels.
• Troubleshoot software-related issues and guide users through steps to resolve problems.
• Create, track, and manage tickets in the support system, ensuring timely follow-up and resolution.

Rubris, founded by veterans of the legal technology and mass legal claims industries, provides the Rubris Crosslink Platform, a proprietary software solution. They believe in creating an environment of inclusion and belonging, advancing talented individuals by promoting a culture of respect and support.

• Carry out deep investigations into users' issues to provide bug localization for our developers.
• Provide technical support via email, internal Slack channels, and other channels.
• Contribute to product development based on the customers' common problems and needs.

JetBrains creates B2B products intended to help developer productivity engineers deliver a better development experience across their organization. The company offers a suite of tools and technologies to empower developers and teams.

• Responsible for customer support service of current partner's integrations.
• Analyze issues and find appropriate solutions; perform integration protocol testing.
• Deliver excellent customer service with 5 shifts a week.

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. They offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

• Support and unblock internal customers.
• Build scalable and efficient systems.
• Ensure processes are mature, well documented and easy to use.

Owner.com is the AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. The company has a team in the low hundreds with top talent from successful SMB software companies and is scaling to keep pace with customer growth.