70% support our community and enterprise customers
5% cross-team work (pairings, learnings, escalation management, etc.)
10% self improvement (study, courses, tinkering with product)
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since its founding in 2019, n8n has grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit and with its center of gravity in Berlin.
Responsible for end-to-end ownership of customer issues.
Collaborate with various teams to ensure customer satisfaction.
Drive innovation within support workflows to reduce manual effort.
Jobgether is an AI-powered platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Provide advanced support and product expertise to largest customers.
Perform root cause analysis, debugging and troubleshooting across Atlassian products.
Participate in customer-facing calls communicating progress updates and action plans.
Atlassian's software products help teams all over the planet. Their solutions are designed for all types of work, and they believe that the unique contributions of all Atlassians create success.
Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Perform software requirements analysis, participate in research, design, develop and test software and tools, to include development of new work products or enhancing existing applications
Perform technical planning, verification and validation of others work, cost and risk analysis, and supportability and effectiveness analyses for total systems
Apply the appropriate standards, processes, procedures, and tools throughout the system development life cycle to support the generation of technical engineering products
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, they partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas.
Responsible for writing efficient, well-structured, and maintainable code; setting an example for other engineers.
Provide technical guidance and help junior and mid-level engineers grow in their roles.
Integrate AI tools throughout the development lifecycle, with critical evaluation for security, performance, and maintainability.
Rithum accelerates how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences through their platform. They are trusted by over 40,000 companies and represent over $50 billion in annual GMV.
Communicate directly with customers via our Support Center.
Triage a diversity of support tickets as well as work on process improvement.
Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.
Understand product requirements and develop test plans.
Execute and automate testing processes while keeping progress updated.
Collaborate with management and development partners on application improvements.
Jobgether is a company that helps candidates to find jobs. They have an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.
Lead technical integration for new web and mobile app partners onto the Meetscale SSP.
Act as the primary technical point of contact for assigned publishers.
Bridge the gap between business and engineering through effective communication.
Jobgether is a platform that connects job seekers with employers using AI-powered matching. They ensure applications are reviewed quickly and fairly, connecting top candidates directly with hiring companies, and they are helping to streamline the recruiting process.
Design, develop, and deploy new features for mobile applications.
Collaborate with Product Managers and UX/UI Designers.
Maintain the mobile development lifecycle.
Jobgether is a platform that connects job seekers with companies using AI-powered matching. They aim to ensure applications are reviewed quickly and fairly.
Work at the intersection of technology and finance, solving real-world problems with global impact.
Join a team of smart, driven operators building the future of payments infrastructure.
Flexible, fully remote environment with opportunities for growth.
Rain is building the next generation of payments across the globe. They are a lean team of passionate builders and veteran founders who are making stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
Review, triage, and reproduce escalated user issues.
Resolve low-risk or straightforward issues.
Proactively identify recurring user issues and contribute to root cause analysis.
Genio creates simple learning tools boosting knowledge, skills, and confidence. They are a SaaS scale up and one of the fastest growing tech companies in the North with 100+ employees around the UK.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Manage client-facing application production support and incident resolution.
Perform technical troubleshooting, software deployment, and system monitoring.
Collaborate with DevOps and IT teams to drive operational excellence.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Serve as the primary contact for escalated customer support cases, ensuring timely and satisfactory resolution.
Lead cross-functional initiatives to resolve complex issues in high-risk accounts.
Analyze escalation trends to identify systemic issues and recommend improvements to products, processes, and support methodologies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Work with engineering and business partners to define and build complex solutions.
Lead solution development end-to-end for new innovations with iterative improvements.
Develop business logic to empower our web and mobile applications via RESTful APIs.
Connection is a company that provides technical staffing solutions. They focus on connecting talented individuals with organizations seeking skilled professionals.