Senior Technical Account Manager

Partner and Business Strategy:

• Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key partners and stakeholders.
• Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners, ensuring alignment to business goals and platform direction.
• Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards.

Technical Skills:

• 5+ years experience in technical account management, partner operations, product operations, or other technical, partner-facing roles.
• Strong domain fluency in system behavior, partner integrations, and how technical changes impact business outcomes.
• Comfort interpreting data (dashboards, metrics, logs, basic SQL) to diagnose partner-impacting issues and risks.

Leadership:

• Demonstrated leadership driving cross-functional initiatives involving Product, Engineering, QA, and external partners.
• Experience owning partner relationships, operational governance, KPIs, SLAs, and escalation management.
• Proven communication skills influencing senior stakeholders and presenting structured recommendations.