Head of Technical Account Managers
Remote regions
USBenefits
Unlimited PTO
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About the Role:
- Drive customer adoption, technical success, and long-term value realization across our customer base.
- Define and drive KPIs that measure TAM effectiveness, customer health, and value delivery.
- Work closely with Customer Success, Sales, Product, and Engineering leadership.
What You’ll Do:
- Build onboarding, enablement, and training programs to ensure consistent, high-quality TAM delivery.
- Develop scalable engagement models, playbooks, and best practices to standardize post-sales technical support.
- Act as the voice of the customer internally, sharing insights with Product and Engineering to inform roadmap priorities.
What You’ll Bring:
- Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
- Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
- Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
VulnCheck
VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. They deliver early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats. Founded in 2021 in Lexington, Massachusetts, they have a transparent, collaborative, and supportive culture.