Senior Technical Account Manager

About the Role:

• You’ll own a portfolio of Clerk’s most strategic accounts—serving as their technical advisor, integration partner, and advocate inside the company
• This role blends deep product expertise with strategic relationship management
• You’ll help customers build complex identity and access management systems on Clerk

What you'll do:

• Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows
• Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap
• Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences

Who you are:

• 4+ years of experience in a customer-facing technical role at a developer tools or SaaS company
• Strong understanding of web authentication, identity management, and related protocols
• Able to read and discuss code with customers across modern web frameworks and debug integration issues alongside engineering teams