Technical Support Specialist

Integration Challenges:

• Collaborate with clients to understand and troubleshoot existing integration challenges.
• Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports.
• Maintain and update comprehensive documentation for existing integrations.

API Support:

• Debug and troubleshoot issues of 3rd party developers using the APIs of our various products.
• Respond to and resolve support tickets related to integrations, Crystal Reports, and APIs.
• Facilitate knowledge transfer within the team to enhance overall support capabilities.

Customer Relations:

• Build and maintain positive relationships with clients through effective communication.
• Demonstrate empathy and patience when working with clients to resolve integration challenges.