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Customer Advocacy & Technical Support:
- Serve as the point of contact for complex customer inquiries.
- Troubleshoot and resolve issues related to integrations and workflows.
- Join customer calls to live-troubleshoot issues.
Technical Troubleshooting & Investigation:
- Diagnose, troubleshoot, and debug issues end-to-end.
- Troubleshoot and resolve issues related to REST API functionality.
- Utilize Jinja2 to develop and maintain scripts and tools.
Process & Knowledge Contributions:
- Collaborate closely with Engineering, SRE, and Product teams.
- Escalate and document issues that cannot be resolved at Tier 2.
- Document solutions and best practices in the Technical Support Spaces.
Oomnitza
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.