Technical Support Engineer (L1 / Frontline Support)

Databento

Remote regions

US

Benefits

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Responsibilities:

  • Act as the first point of contact for customer support inquiries.
  • Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.

Requirements:

  • Bachelor's degree in computer science or a comparable technical background.
  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.

Databento

Databento provides modern APIs for financial market data, making it dramatically easier for firms of all sizes to access and use market data. As a Series A company, they’ve raised $37.8M to date and grown revenue by over 400% YoY.

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