Work closely with customers and other members of the global support team
Become a product expert on the ShipHero platform to help resolve customer queries and issues.
Identify and analyze trends to influence our Help & Support strategy

Skills:

A basic understanding of Python and web development.
Intermediate knowledge of databases
Experience with Honeycomb or equivalent logging tools

Qualifications:

1 - 2 years of experience in the delivery of assisted support for SaaS products is required.
Strong analytical, diagnostic, and troubleshooting skills
Excellent verbal & written communication skills

ShipHero

ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.

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