Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors like Andreessen Horowitz and maintain a remote-first culture with hubs in multiple locations.
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Contribute to our back office / tooling roadmap
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. They have raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Solve technical problems daily, focusing on API and integration issues.
Build tools and scripts to improve support efficiency and customer solutions.
Assist customers with API usage, migrations, and data transformations.
Close provides a CRM platform designed to help small and medium-sized businesses sell more effectively. They are a bootstrapped and profitable company with a 100% remote team of approximately 100 employees, focused on customer success and innovation.
Ensure trouble-free functioning of the software and hardware complex.
Immediately attract other specialists in case of operation abnormality.
Handle communication with customers regarding their requests and issue reports
Devexperts partners with financial institutions, providing products and solutions for retail and brokerage houses, exchanges, and buy-side firms. They focus on trading platforms, brokerage automation, software development, market data products, and IT consulting.
Research, diagnose, and resolve customer issues with Product, DevOps, and engineering teams.
Validate customer-specific fixes and releases with the quality assurance team.
Analyze customer feedback for product issues and bugs, creating JIRAs for the engineering team.
Zimperium provides mobile threat defense solutions. They cater to enterprises and governments globally, protecting them against mobile cyberattacks. I am unable to ascertain the company's size and culture from the provided text.
Manage our Jira support help desk, and ensure SLAs are met
Build and continuously improve the support processes
Triage customer issues by checking logs, running simple database queries
Converge provides businesses with clear, confident cyber protection by fusing cyber insurance security and technology. They deploy a proprietary data ecosystem underpinned by expert underwriting and comprises of top-tier professionals across underwriting, technology, and claims.
Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies.
Develop strong relationships with Strategy customers and partners through daily, high quality interactions.
Find creative and sophisticated solutions to complex problems reported while using Strategy’s product suite.
Strategy transforms organizations into intelligent enterprises through data-driven innovation, pioneering the BI and analytics space. With a bold move adopting Bitcoin, they reshape the financial landscape and outperform companies in the S&P 500, valuing employee contributions.
Handle escalated cases requiring high-level expertise and advanced troubleshooting.
Maintain an in-depth understanding of all product areas, like Driver Safety and Fleet Management.
Streamline workflows between engineering, product, and technical support teams.
Motive empowers those who run physical operations with tools that improve safety, productivity, and profitability. They serve nearly 100,000 customers from enterprises to small businesses across industries like transportation, construction, energy, and agriculture.
Efficiently handle internal support cases, providing timely resolutions to user issues.
Design, develop, and implement features in Python (Django) to enhance user experience.
Identify and build automation solutions for recurring support tasks, improving efficiency.
Wayflyer's mission is to give the world access to the best products by empowering great businesses to reach their growth potential. Since launching in April 2020, they've deployed over $5bn to thousands of businesses worldwide and have become a trusted financing partner for some amazing brands.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a SaaS cloud banking platform that aims to make banking better for a billion people. They offer exciting career opportunities and help shape the future of financial services.
Partner with Product Managers, Engineering, QA, and business teams to ensure internally developed tools function correctly.
Investigate product issues and ensure clarity on system behaviors to facilitate faster resolutions and informed decision-making.
Provide support to translate user feedback into actionable insights, improving workflows in a remote environment.
Jobgether is a platform that uses AI-powered matching to connect candidates with roles. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Serve as the first point of contact for customers seeking technical assistance
Provide timely issue resolution and accurate information to meet contractual SLAs
Participate in maintaining and improving helpdesk standard operating procedures
Quality Coding Software Solutions provides healthcare SaaS solutions. They help healthcare insurers and providers improve healthcare outcomes for vulnerable populations, impacting over two hundred fifty thousand health plan members. The company values innovation, a member-centric approach, and trust.
Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling.
Analyze issues related to robot operation, scan quality, data accuracy, CV pipeline outputs, and system performance.
Build scripts, automations, or lightweight tools to accelerate investigation workflows, automate recurring analysis tasks, and reduce manual effort across the support function.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers.
Troubleshoot and resolve technical issues for paid users across high-traffic support channels.
Dune is on a mission to make crypto data accessible. They’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance with a team of ~60 employees. They believe in building a powerful, open product.
Resolve questions and issues for online merchants.
Communicate clearly in writing to both technical and non-technical people.
Identify patterns, recommend improvements, and troubleshoot bugs.
Recharge is a subscription platform for innovative brands. They help merchants deliver customer experiences that drive retention and revenue growth, partnering with over 20,000 brands globally.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Be the first point of contact for our customers across all brands we support
Respond to customers' incoming emails and chats
Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution
Spotlio is a pricing, e-commerce, and distribution company that helps resorts and attractions increase revenue and create better guest experiences before arrival. Spotlio supports businesses across the US, Canada, Switzerland, Germany, Austria, France, Japan, New Zealand, Australia, and Chile, and continues to grow internationally.
Investigate and troubleshoot complex technical issues across the Synthesia platform
Apply fixes, configuration changes, or validated workarounds where possible
Escalate to Engineering with clear diagnostic details and impact assessments
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, they develop products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Own post sale technical quality and proactive support quality, triaging requests, reports, issues, bugs and help turn into actionable fixes.
Test new SDK releases before they ship, keeping Customer Success teams ahead of issues before they escalate.
Architect the best workflows, build customer support automations, and own the documentation.
AppSamurai developed Storyly, a content experience platform for mobile commerce with GenAI capabilities. Trusted by 400+ brands in 40+ countries, Storyly enables smart, goal-driven, and personalized content flows within apps and websites.
Serve as the primary post-sales technical expert on key accounts
Troubleshoot and resolve complex issues across custom integrations and data pipelines.
Create reusable templates, playbooks, and documentation that reduce cycle time
Common Room is the AI GTM Platform that empowers teams with AI agents built on complete buyer intelligence. They unify every signal across the full buyer journey into one continuously-updated, person-level view. The company has raised over $50 million from top-tier investors and they value simplicity, passion, and trust.