Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling.
Analyze issues related to robot operation, scan quality, data accuracy, CV pipeline outputs, and system performance.
Build scripts, automations, or lightweight tools to accelerate investigation workflows, automate recurring analysis tasks, and reduce manual effort across the support function.
Manage the full deployment lifecycle for retail locations.
Coordinate remote contractors and provide clear support.
Build automations to reduce manual effort in deployment.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions. Their autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory, with a dynamic, inclusive culture driven by a passion for improving retail operations.
Monitor robot performance, telemetry data, and service health indicators.
Triage and diagnose issues using system logs and remote utilities.
Build scripts and workflows to automate issue detection.
Simbe Robotics is a retail robotics company providing in-store intelligence solutions. Their autonomous robots and data collection systems are transforming how retailers manage inventory. Their culture is dynamic, inclusive, and driven by a passion for improving retail operations.
Solve technical problems daily, focusing on API and integration issues.
Build tools and scripts to improve support efficiency and customer solutions.
Assist customers with API usage, migrations, and data transformations.
Close provides a CRM platform designed to help small and medium-sized businesses sell more effectively. They are a bootstrapped and profitable company with a 100% remote team of approximately 100 employees, focused on customer success and innovation.
Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution.
Use data analytics skills to analyze automated business processes and identify and eliminate potential problems.
Technically extend, improve, and customize automation solutions while maintaining contact with clients.
Roboyo is a category shaper in Agentic Automation that helps brands embed autonomous, AI-powered agents into workflows and processes. They are a global team of builders, consultants, and engineers taking solutions to the next level for clients.
Learn how teams across the business work and identify high-impact opportunities where AI can help.
Partner with stakeholders to define problems clearly, map workflows, and estimate potential value and effort.
Research and evaluate AI tools and approaches for business use cases.
SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value team members and cultivate a community where people come first, striving to foster growth while providing the best possible experience for their customers.
Partnering with users to troubleshoot, identify bugs, and provide workarounds.
Providing Engineers with details on bugs identified for the resolution of complex issues.
Writing and developing internal resources (knowledge base articles, applications)
ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.
Diagnose, troubleshoot, and resolve technical issues related to Generative AI workflows and integrations.
Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success with our solutions.
Apply a process-oriented approach to streamline technical support workflows, ensuring consistent issue resolution and tracking.
You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity.
Analyze member feedback to identify areas for improvement using our existing automation tool stack.
Conduct regular performance reviews of AI tools, identifying trends, anomalies, and areas of underperformance.
Oura's mission is to empower every person to own their inner potential through their award-winning products. They help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.
Implement modular, scalable, multi-agent AI systems that operate 24/7 and integrate with marketing platforms
Create reusable workflow templates, playbooks, and “how-to” docs so partner teams can safely self-serve common automations
Grafana Labs is a remote-first, open-source powerhouse with over 20M users of Grafana, its open source visualization tool. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack and thrive in an innovation-driven environment.
Analyze and map complex end-to-end audit processes to identify 'automation-first' opportunities.
Apply Lean/Six Sigma principles to eliminate 'waste' in the audit lifecycle.
Design standardized, modular workflow patterns that can be reused across Financial, IT, and Operational audit domains.
IonQ is developing full-stack quantum computers based on trapped-ion technology. They aim to redefine industries like medicine, materials science, and finance. IonQ empowers employees to thrive by fostering a culture of autonomy, productivity, and respect.
Focused on Python-driven automation, building systems integrations between HRIS, Identity Provider, SaaS, and Finance Platform.
Transforming operational data into actionable insights and dashboards.
You’ll own high-impact projects end-to-end, mentor teammates, and raise the bar on reliability, security, and employee experience.
EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. They are growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of their growth journey.