Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.
Partner with cross-functional stakeholders to influence the product roadmap and company-wide strategy; synthesize customer trends, collect product feedback, and find points of friction
Coach managers to ensure their teams meet goals and are successful in their day-to-day work and beyond
Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define strategy for the CX organization
Found builds tools that give self-employed people the security and peace of mind for navigating taxes, accounting, bookkeeping, and business banking. They're a business bank account that automates taxes and expense tracking. They are looking for passionate people to join them.
Analyse conversation data to identify improvement areas
Implement optimizations to enhance bot performance and user experience
Conduct A/B testing and monitor AI health metrics
Eltropy enables financial institutions to digitally engage in a secure and compliant way. They are disrupting the way people access financial services, helping community financial institutions improve operations, engagement, and productivity through their digital communications platform.
Solve technical problems daily, focusing on API questions and integrations.
Build tools that improve support efficiency and are reusable by customers.
Assist customers with API usage and support sales teams to improve customer retention.
Close provides a CRM that helps teams sell more, faster, without manual data entry. They are a bootstrapped and profitable company with a 100 person, 100% remote team.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Oversee the fulfillment team, ensuring members meet weekly quotas and perform efficiently.
Utilize AI to automate processes, working with developers to optimize workflows, resolve technical issues, and enhance automation.
Provide data-backed insights on publisher availability and depth to support the Sales team.
Search Atlas Group delivers best-in-class services and software. They have a kind, inclusive, and collaborative company culture with energetic high-achievers.
Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
Make recommendations for members with your deep knowledge about Forma’s product.
Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Own the partner lifecycle from onboarding to renewal and expansion.
Build a scalable Partner Success engine using AI and standard playbooks.
Define and manage scorecards and KPIs to drive performance and accountability.
Oura's mission is to empower every person to own their inner potential through award-winning products and the Oura Ring. As a fast-growing company focused on improving lives, they provide team members with what they need to do their best work.
Scope and implement new tools, processes, and procedures
Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. They are built on trust, transparency, and creativity, empowering teams to design, launch, and optimize for the web without barriers.
Partner with Major Area Leaders to develop and track customer adoption plans.
Monitor product adoption metrics and customer health indicators using AI-driven insights.
Prepare executive-ready materials for business reviews and strategic planning sessions.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to work better; they aim to make the world work better for everyone.
Provide support to clients through phone, email, and chat with a focus on root cause analysis and client education.
Address complex client questions and concerns with speed, professionalism and empathy; be a brand ambassador.
Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments. They support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Partner with Sales on technical discovery and solution design\n- Lead or support product demos for complex or up-market deals\n- Translate customer requirements into scalable technical solutions
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, capable of delivering personalized sales calls, demos, and follow-ups in real time and in multiple languages. They enable businesses to automate and scale their sales operations. \n
Establish the foundation of LiveKit's analytics practice.
Translate business concepts into robust data models, create actionable KPIs, and enable data-driven decision making.
Balance pragmatic short-term solutions with building for scale in an AI-first development environment.
LiveKit is building the infrastructure layer for the voice-driven era of computing. Their platform gives developers everything they need to build, test, deploy, scale, and observe agents in production facilitating billions of calls each year.
Implement modular, scalable, multi-agent AI systems that operate 24/7 and integrate with marketing platforms
Create reusable workflow templates, playbooks, and “how-to” docs so partner teams can safely self-serve common automations
Grafana Labs is a remote-first, open-source powerhouse with over 20M users of Grafana, its open source visualization tool. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack and thrive in an innovation-driven environment.
Design, implement, and optimize automations using tools like n8n, Make.com, and Zapier.
Develop AI-driven workflows such as transcription pipelines, chatbots, meeting assistants, and voice-to-form solutions.
Create and maintain data dashboards and automated reporting pipelines using AirTable, Google Data Studio, HubSpot, and Sheets/Excel.
WeAssist, led by Reef Colman, connects global talent with thriving US businesses, offering meaningful opportunities. They have over 100 outsourced professionals and are growing, with a focus on an inclusive culture and giving back to the community.
Develop a strong understanding of Flywire's products and policies to provide solutions.
Handle client questions via various channels with speed and professionalism.
Solve complex payment problems using software tools and collaborating with team members.
Flywire is a global payments enablement and software company that aims to deliver complex payments. They have over 1,200 global FlyMates, representing more than 40 nationalities, and have 12 offices world-wide.
Manage and improve engineering operating schedule.
Prepare executive- and board-facing engineering materials.
Design and improve automation and AI-enabled workflows.
GameChanger believes in the life changing impact youth sports have on and off the field. It is a remote first, dynamic tech company based in New York City, and they are solving some of the biggest challenges in youth sports today.
Develop a data-driven strategy to reduce inbound support cases.
Design and launch proactive support programs, such as an early warning system for common data integration issues.
Develop a scalable process for channeling insights from support interactions directly to Product and Engineering teams.
Komodo Health's mission is to reduce the global burden of disease by using data. They built the Healthcare Map and have a suite of software applications that help answer healthcare's most complex questions for their partners; they value being awesome, seeking growth, delivering “wow,” and enjoying the ride.
Manage Access & Provisioning: Own the intake and triage for user access requests across approved AI tools.
Drive Pilot Operations: Stand up "ready-to-run" pilot kits, including onboarding instructions, Slack channel setup, and support escalation paths.
Coordinate Integrations: Work with Workplace Technology and vendors to ensure SSO/SCIM readiness and configure app integrations.
Oura empowers every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They're a quickly growing company focused on helping people live healthier and happier lives.