Staff GTM Engineer (AI & Automation)
Benefits
6w PTO
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What You'll Be Doing:
- Build & operate GTM automation systems
- Build and operate reliable automation across custom code + orchestration tools
- Own technical direction for GTM automation: design data models, define API contracts
Key Strategic Project: AI Chatbot Routing & Human-in-the-Loop Orchestration:
- Align AI chatbot systems across multiple teams
- Build intelligent routing logic that determines when and how to engage human resources in prospect interactions
- Define SLAs, failure modes, and fallback pathways
AI Implementation & Operational Excellence:
- Build and maintain secure, documented systems with robust PII controls, compliance protocols, and permission frameworks
- Implement company-wide standards for AI prompt engineering, version control, testing, observability, and business impact measurement
- Support ongoing AI adoption through hands-on technical assistance and system optimization
Grafana Labs
Grafana Labs is a remote-first, open-source powerhouse with over 20M users of Grafana, its open source visualization tool. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack and thrive in an innovation-driven environment.