Similar Jobs
See allDigital Customer Success Program Director - ChurnZero
ChurnZero
US
SaaS
Data
Strategic Planning
Customer Success Product Specialist
Instructure
US
Communication Skills
Problem-solving
Customer Facing
Director - Application Support Operations
Aledade
US
Healthcare Data
AI
Automation
Business Operations
Brightwheel
US
Analytical
Problem-solving
Project Management
Business Operations Manager - Customer Excellence Group (CEG) – Scale and Mid-Market Operations Leader
ServiceNow
Europe
Program Management
Budget Management
Verbal Communication
Establish and Execute on a Friction Reduction Strategy:
- Develop a data-driven strategy to reduce inbound support cases.
- Achieve a significant, measurable reduction in ticket volume per user.
- Execute on this strategy.
Launch High-Impact Proactive Initiatives:
- Design and launch major proactive support programs.
- Implement a Robust Product Feedback Loop:
- Develop and operationalize a scalable process for channeling insights from support interactions.
- Address customer friction points in the product roadmap.
Komodo Health
Komodo Health's mission is to reduce the global burden of disease by using data. They built the Healthcare Map and have a suite of software applications that help answer healthcare's most complex questions for their partners; they value being awesome, seeking growth, delivering “wow,” and enjoying the ride.