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Position Overview:
- Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling.
- Analyze issues related to robot operation, scan quality, data accuracy, CV pipeline outputs, and system performance.
- Surface these to Engineering and Product with clear data and context.
Automation and Workflow Tooling:
- Build scripts, automations, or lightweight tools to accelerate investigation workflows, automate recurring analysis tasks, and reduce manual effort across the support function.
- Use AI tools and agents as core parts of the investigation and analysis workflow.
- Contribute to internal support documentation, runbooks, and escalation procedures.
Simbe Robotics
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers.