Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling.
Analyze issues related to robot operation, scan quality, data accuracy, CV pipeline outputs, and system performance.
Build scripts, automations, or lightweight tools to accelerate investigation workflows, automate recurring analysis tasks, and reduce manual effort across the support function.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers.
Manage the full deployment lifecycle for retail locations.
Coordinate remote contractors and provide clear support.
Build automations to reduce manual effort in deployment.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions. Their autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory, with a dynamic, inclusive culture driven by a passion for improving retail operations.
Monitor the autonomous operation of robots that are deployed in the field
Handle incoming alerts and manual interventions as they occur using teleoperation tools
Experience in a customer-facing technical support or helpdesk role with responding to customer enquiries
Dexory is developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, their unique blend of disciplines work in harmony to produce results at pace in an international and friendly work environment.
Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution.
Use data analytics skills to analyze automated business processes and identify and eliminate potential problems.
Technically extend, improve, and customize automation solutions while maintaining contact with clients.
Roboyo is a category shaper in Agentic Automation that helps brands embed autonomous, AI-powered agents into workflows and processes. They are a global team of builders, consultants, and engineers taking solutions to the next level for clients.