Use digital tools to diagnose and resolve customer issues with field service engineers or directly with clients.
Continuously monitor customer assets via the Hubgrade platform, ensuring data transmission and performance.
Assist clients in setting up connectivity, delivering demonstrations of the monitoring portal and training.
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. They specialize in water, energy, and waste management, designing and implementing innovative solutions for decarbonisation, depollution, and resource regeneration.
Providing user support for technical issues (remotely).
Monitoring systems and responding to requests.
Basic database administration.
Futurum Technology helps startups get things done. They employ more than 50 IT specialists and aim to help people and companies around the world develop and improve IT solutions.
Serve as the first point of contact for customer technical support.
Triage, diagnose, and resolve Level 1 issues.
Manage case lifecycle.
FORT Robotics ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities. They empower customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure.
Prioritize customer experience while working towards issue resolution.
Quickly diagnose and resolve technical issues assigned to Tier 2 queue.
Assist in documenting customer-specific requirements and custom feature requests.
Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.