Digital Service Technician
Benefits
5w PTO
Similar Jobs
See allRemote Car Repair Assistance
Bosch Service Solutions
Europe
IT Systems
Troubleshooting
Customer Service
Real Time Analyst
Helpware
Europe
Junior Solution Engineer OTC (REF4894G)
Deutsche Telekom TSI Hungary Kft.
Europe
Product Support Associate
Equip
US
Communication Skills
Customer Service
Troubleshooting
Helpdesk Technician
Teamwork
US
Troubleshooting
Customer Service
Windows
Remote Support Expertise:
- Diagnose and resolve customer issues using remote communication and augmented reality.
- Support field service engineers and clients directly.
- Ensure efficient and effective issue resolution.
System Monitoring & Performance:
- Monitor connected customer assets via the Hubgrade platform.
- Ensure data transmission, signal strength, and performance remain within expected parameters.
- Identify alarms and take appropriate action or escalation.
Customer Enablement:
- Assist clients in setting up and maintaining connectivity.
- Deliver demonstrations of the monitoring portal.
- Provide training to ensure customer confidence and satisfaction.
Veolia Group
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. They specialize in water, energy, and waste management, designing and implementing innovative solutions for decarbonisation, depollution, and resource regeneration.