Provide technical assistance to customers by all existing communication channels.
Analyze technical problems with cars and/or light/heavy goods vehicles.
Follow defined work instructions and escalation processes.
Bosch shapes the future by inventing high-quality technologies and services. With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon focus on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.
Updates and processes data for real-time performance analysis.
Manages and monitors the queue for the Operations account against the attainment of passing service levels.
Acts as the central point of communication regarding account performance by cascading vital information to key decision-makers.
Helpware is a technology-driven American company providing Customer Experience & Operational Support services for modern companies. Our team of professionals delivers best-in-class value-adding solutions to our partners by leveraging empowered teams, innovative solutions, and technologies.
Performs administrative tasks related to professional responsibilities and reports to supervisor.
Monitors network solutions, creates tickets for issues, and troubleshoots incoming tickets.
Implements changes, manages configurations, and ensures customer satisfaction.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025, according to Randstad’s representative survey. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees and has hundreds of large customers, corporations in Germany and in other European countries.
Provide support to users experiencing product issues or seeking assistance.
Troubleshoot software and platform-related problems reported by users.
Document issues and resolutions within the product support ticketing system.
Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
Dyopath is a company that turns everyday work into meaningful impact with its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative environment where achievements are celebrated.
Provide real-time operational support to field technicians.
Serve as a primary point of contact for inbound calls and chats.
Maintain, validate, and update Quantum Fiber inventory and facility records.
Qualfon focuses on delivering engaging interactions and positive experiences. They strive to help people pursue their total vocation by creating job opportunities and aim to be the partner of choice for their clients.
Providing user support for technical issues (remotely).
Monitoring systems and responding to requests.
Basic database administration.
Futurum Technology helps startups get things done. They employ more than 50 IT specialists and aim to help people and companies around the world develop and improve IT solutions.
Provides direction and communication to employees for timely and efficient customer service.
Manages call traffic control and agent work groups effectively.
Optimizes Quality Assurance practices to enhance service quality.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Prioritize customer experience while working towards issue resolution.
Quickly diagnose and resolve technical issues assigned to Tier 2 queue.
Assist in documenting customer-specific requirements and custom feature requests.
Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.
Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions.
Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
Prioritize and manage many tasks simultaneously in a fast-paced environment.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years, striving to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting.
Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support.
Travel as needed to support field installations, service interventions, and customer visits.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own and improve the customer experience on the Open Telekom Cloud Marketplace.
Assist customers with platform issues and coordinate with technical teams.
Manage relationships with marketplace sellers and partners.
Deutsche Telekom IT Solutions is part of the Deutsche Telekom Group, a leading provider of IT and telecommunications services in Europe. They have over 5300 employees and an award-winning culture, with hubs in Budapest, Debrecen, Pécs, and Szeged dedicated to growing cloud professionals.
Intelligent Technical Solutions is a dynamic and growing company. It seems they value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.
Monitor and manage inbound tickets within the Zendesk system.
Provide timely responses and resolve issues efficiently.
Troubleshoot functional and technical issues.
PPM Works is a full service Microsoft Work Management and Project and Portfolio Management consultancy, focused on OnePlan, Microsoft 365 and Project Platforms. PPM Works believes in giving back to our families, our community, our teammates, and our environment.
Resolve bugs and product feedback reported by Muck Rack team members and users.
Partner closely with the Customer Support team to diagnose User Issues.
Compile product data and reports to surface trends and feedback to relevant teams.
Muck Rack is the leading SaaS platform for public relations and communications professionals. They enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product.