Own real-time queue management, ensuring SLA protection and operational stability.
Monitor live performance, identify anomalies, and conduct root-cause investigations.
Distill complex operational signals into clear, concise, and actionable updates.
Clipboard is a Series C marketplace company that helps professionals turn extra time into career growth. They are a YC Top Company with a global, remote team of 700+ people and have been profitable since 2022.
Analyze datasets to identify patterns and trends related to service performance.
Manage task views, routing, and short-term system changes for efficient workload distribution.
Conduct deep dives to identify issues between supply/demand and assess the service impact of proposed changes.
Jobgether leverages AI to connect candidates with companies. They focus on quick and fair reviews, matching applicants with core requirements and ensuring objective shortlists for employers.
Execute on global expansion strategies across operations and new markets.
Jobgether is connecting candidates with companies. They use AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Lead operational policies aligning with strategic growth objectives.
Drive improvements through data analysis and ensure exceptional customer experience.
Take ownership of KPIs and collaborate to enhance operational efficiency.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage a book of business, serving as a primary point of contact for assigned accounts
Support renewals and expansion efforts in partnership with Account Managers
Build trusted relationships with customers and understand their goals and usage of Customer.io
Customer.io's platform is used by over 8,000 companies to send messages. Customer.io powers automated communication that people actually want to receive and helps teams send relevant messages using real-time behavioral data.
Act as the main point of contact for all client day-to-day communication and oversight
Project manage campaign execution to ensure all campaign requirements and timelines are met
Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
Vetcove offers a suite of platforms featuring a procurement marketplace, an ecommerce experience, and a practice management system. With backing from Y Combinator and top venture investors, they're a fast-growing, mission-driven company that over 25,000 hospitals rely on daily.
Queue Leadership: Helping customers on complex issues alongside your team, identifying patterns, and spotting improvement opportunities.
Team Support & Quality: Conducting quality reviews, helping teammates navigate difficult situations, and championing great work.
Performance & Improvement: Reviewing KPI dashboards, requesting product training, and working with Support Operations to create new workflows.
Help Scout helps businesses delight more customers with their platform. They are a fully remote company with a team of 130+ people all over the world and a Certified B Corporation since 2019.
Own and continuously improve core business operations.
Help build and own the vendor management process.
Set up and manage engagement-level tools and reporting.
Euclid empowers renewable energy teams to accomplish in days what typically takes weeks, accelerating the world’s transition to renewable energy. They focus on meaningful work and value delivering real results to their customers.
Identify, document, and execute process improvements.
Prepare and maintain detailed staffing and operational reports.
Partner with department heads, Practice Directors, and project teams on resource planning.
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a global company and operate fully remote with employees in Canada, the United States, and Latin America, celebrating the culture of each of their team members and fostering a community of technological curiosity.
Manage executive calendars, including scheduling meetings, travel, and logistics.
Serve as the primary point of contact between executives and internal/external stakeholders.
Prepare agendas, briefing packs, presentations, and reports.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own the roadmap and sprint pipeline across mobile and web.
Lead agile ceremonies such as standups, sprint planning, retros, and QA.
Define and track metrics frameworks to measure progress against OKRs.
Jobgether is a platform where candidates can apply for jobs. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Dig into billing workflows to identify breakdowns.
Help teams make informed conclusions that improve accuracy and reduce friction.
Support sustainable growth with reliable financial experiences for members and partners.
Rula strives to create a world where mental health is no longer stigmatized, but embraced as part of overall well-being. They provide quality, evidence-based, and compassionate care, empowering individuals to take charge of their mental health. Rula is a remote-first company.
Handle customer inquiries via live chat, email, and social media.
Troubleshoot technical issues and enhance user experience.
Report bugs and user experience issues to the development team.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Build and lead the centralized User Acquisition Department.
Define and own the overall UA strategy across all platforms.
Develop scalable processes, standard operating procedures, and reporting systems.
Ruby Labs is a leading tech company that creates and operates innovative consumer products. They offer diverse opportunities across the health, education, and entertainment industries, and their innovative teams are driving the future of consumer-led products.
Manage digital workplace platforms & virtual events.
Jobgether is a company that connects job seekers with employers through an AI-powered platform. It facilitates a streamlined application process, ensuring applications are reviewed quickly and fairly.
Execute daily operational tasks within Flowdash workflow queues.
Process routine administrative tasks including data entry and document organization.
Monitor and respond to operational requests and inquiries.
Belltower empowers world-changing fund investments by providing fund administration services to the venture space. They manage over $23B in assets, offering financial reporting, tax, and compliance services to streamline fund management complexities.
Design and optimize the end-to-end revenue process.
Create and implement data-driven reporting to guide internal stakeholders.
Enhance the GTM systems and manage data for forecasting and performance management.
Jobgether is a platform that connects job seekers with companies. They use AI-powered matching to quickly and fairly review applications against core requirements.
Own end-to-end European operational readiness, supporting country setup and market entry.
Design and maintain scalable operational processes to improve consistency across markets.
Oversee data collection and integrity for performance analysis and operational reporting.
Jobgether is connecting candidates with companies using an AI-powered process to ensure that applications are quickly reviewed. They are committed to innovation and sustainability.