Source Job

• Function as a consistent point of contact for a named portfolio of Personalized accounts
• Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing
• Act as a coordinator for escalated customer issues

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a dedication to remote-first work and a strong culture of connection and global inclusion, Twilio fosters a vibrant team with diverse experiences.

• Efficiently manage and resolve a high volume of technical support tickets.
• Provide friendly, professional customer service while troubleshooting issues.
• Collaborate with internal teams to escalate and resolve complex technical issues.

12twenty is a platform that connects employers with early career professionals from top schools. They offer a competitive salary and stock options, and foster a culture of innovation and collaboration.

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
• Understand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
• Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.

Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California. They revolutionize customer engagement by transforming contact centers into strategic assets with their AI-native platform. Level AI empowers organizations to enhance customer experience and drive growth.

• Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
• Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
• Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.

Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.

• Lead enterprise clients through infrastructure challenges.
• Ensure operational excellence across Mirantis platforms.
• Act as a trusted technical advisor to client engineering teams.

Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure. They empower platform engineering teams to deliver composable, production-ready developer platforms.

• Manage a portfolio of live banking clients as their trusted technical partner after go-live
• Configure and maintain customer workflows & configurations
• Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with financial institutions

Prelim is revolutionizing how financial institutions onboard and serve their customers. They are a fast-growing, remote-first startup on a mission to make banking more accessible for everyone.

• Take ownership of the customer relationship for key CX customers.
• Resolve complex problems and provide excellent technical and customer service.
• Ensure all technical challenges are handled properly and within SLA targets.

NICE Ltd. delivers extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.

• Serve as the primary technical point of contact for Stainless's most strategic customers
• Build and maintain strong relationships with technical stakeholders at customer organizations
• Investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams

Stainless is a fast-growing tech startup building the future of APIs, with customers including industry leaders like OpenAI, Anthropic, and Cloudflare. They have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more, and have a team of ~60 expecting to double in the next ~9 to 12 months.

• Serve as the primary contact for large customers, addressing their post-implementation technical needs.
• Collaborate with cross-functional teams to resolve issues and optimize platform performance.
• Proactively identify and address customer growth opportunities and concerns to enhance satisfaction and retention.

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. Marqeta offers several benefits and believes in recognizing the contributions of our people.

• Lead new providers through the technical implementation process.
• Act as the technical point of contact for providers, troubleshooting integration issues and platform bugs.
• Partner directly with the Manager to relay provider feedback, helping shape the product roadmap.

LumiMeds is a fast-growing U.S.-based telehealth company focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.

• Guide customers through onboarding and drive adoption.
• Establish trusted advisor relationships with customer stakeholders.
• Act as the primary point of contact for customer support.

Palo Alto Networks is a cybersecurity partner, protecting our digital way of life. They are built on challenging the status quo and are looking for innovators committed to shaping the future of cybersecurity.

• Lead a team implementing tech solutions for financial reporting.
• Guide development, collaborating with analysts and QA for compliance.
• Manage issues from discovery to resolution, ensuring regulatory compliance.

Jobgether is a platform that uses AI to match candidates with jobs. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Lead enterprise API partner onboardings.
• Drive adoption and growth alongside our Account Owner.
• Build partner KPIs, dashboards, and ad-hoc analyses.

Project Expedition helps connect travelers with unique experiences. We are focused on building lasting relationships with our partners and providing exceptional service.

• Own and refine the roadmap for pre-built integrations across multiple systems.
• Prioritize integration requests based on customer and market needs.
• Define clear functional and technical requirements for engineering teams.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies top-fitting candidates and shares the shortlist with the hiring company.

• Partner with Enterprise AEs and AMs to secure the technical win on Vanta’s most complex, strategic deals.
• Own and execute the Solution Validation (Managed Pilot) process to prove technical feasibility and eliminate risk.
• Act as the ‘Voice of the CISO’ by consolidating strategic product gaps and collaborating with Product and Engineering teams to influence product enhancements.

Vanta helps businesses earn and prove trust by enabling companies to practice better security and prove it with ease. They have a kind and talented team, and while some have prior security experience, many have been successful without it.

• Responding and resolving escalated technical questions from internal and external clients
• Deliver an outstanding customer service experience
• Tracking and documenting issues in the case management system

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.

• Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and engagement.
• Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
• Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies.

Momentus provides event and venue management software to customers in over 50 countries. Their comprehensive platform offers event professionals leading-edge SaaS technology, providing a 360 view of their business and helping them cut costs, save time, and increase revenue.

• Manage service subscriptions (New subscription, subscriptions information, update products and services, etc).
• Billing (Change payment method, billing incidence, invoicing and other billing related issues).
• Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles and other resources.

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.

• Own and grow Binalyze’s most strategic account.
• Lead executive relationships.
• Drive multi-year growth, and ensure technical and commercial success in complex cybersecurity partnerships.

Binalyze is a company focused on cybersecurity. They help organizations with digital forensics and incident response.