Serve as primary technical contact for assigned clients
Explain AI agent behavior and system outputs to technical and non-technical stakeholders
Coordinate incident communication – status updates, root causes, resolutions
SPACE44 builds and operates software systems for companies that need technology to work reliably in real, day-to-day operations. They work as long-term engineering partners, embedding experienced engineers into client environments and taking responsibility for execution.
Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a dedication to remote-first work and a strong culture of connection and global inclusion, Twilio fosters a vibrant team with diverse experiences.
Partner with Sales on technical discovery and solution design\n- Lead or support product demos for complex or up-market deals\n- Translate customer requirements into scalable technical solutions
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, capable of delivering personalized sales calls, demos, and follow-ups in real time and in multiple languages. They enable businesses to automate and scale their sales operations. \n
Act as the primary point of contact for clients, addressing questions, providing guidance, and ensuring a seamless partnership experience.
Own and manage a book of business, ensuring each client achieves measurable outcomes tied to their ACX goals.
Partner with clients to deploy, scale, and mature their ACX programs using Ada’s ACX Framework as a blueprint for success.
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands and is backed with over $250M in funding.
Efficiently manage and resolve a high volume of technical support tickets.
Provide friendly, professional customer service while troubleshooting issues.
Collaborate with internal teams to escalate and resolve complex technical issues.
12twenty is a platform that connects employers with early career professionals from top schools. They offer a competitive salary and stock options, and foster a culture of innovation and collaboration.
Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. They have processed over 50,000 years of audio and transcribed more than 1 trillion words.
Drive high net revenue retention through trust and outcomes.
Whippy is transforming how companies engage with customers using intelligent AI Agents, and helps businesses replace manual workflows with scalable, intelligent systems. They work closely with enterprise staffing and workforce organizations. The company values long-term success, retention, and expansion.
Work with multiple strategic accounts simultaneously, building relationships and expanding the Coralogix footprint.
Maintain an active pipeline of forecasted opportunities to meet quarterly quota objectives, focusing on renewals and expansions.
Analyze customer business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth and retention.
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. They specialize in comprehensive monitoring of logs, metrics, track, and security events, enhancing operational efficiency and reducing observability spending by up to 70%.
Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise.
Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities.
Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI.
Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California, that transforms contact centers into strategic assets with its AI-native platform, leveraging advanced technologies such as Large Language Models. Level AI is consistently updated with the latest AI innovations to enhance customer experience and drive growth.
Serve as the primary contact for large customers, addressing their post-implementation technical needs.
Collaborate with cross-functional teams to resolve issues and optimize platform performance.
Proactively identify and address customer growth opportunities and concerns to enhance satisfaction and retention.
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. Marqeta offers several benefits and believes in recognizing the contributions of our people.
Manage client communication and follow-ups via various channels.
Own calendar and scheduling management, coordinating with clients and internal teams.
Manage email inboxes, triage emails, and draft/send important communications.
WeAssist is a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 120 Outsourced Professionals and help US businesses find skilled remote workers and connect these workers with good employers.
Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and engagement.
Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies.
Momentus provides event and venue management software to customers in over 50 countries. Their comprehensive platform offers event professionals leading-edge SaaS technology, providing a 360 view of their business and helping them cut costs, save time, and increase revenue.
Serve as the primary point of contact between customers and internal teams.
Own the full customer lifecycle, developing and executing strategies to drive retention and growth.
Evaluate customer needs and recommend upgrades or additional services that add value.
Jobgether helps candidates by using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They use an AI system that identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Accountable for managing the success of the full customer lifecycle.
Drive value across each customer account within your territory by increasing adoption and growing revenue.
Implement an effective strategy that results in decreased churn and increased upsell opportunities.
Integreon provides legal and business solutions to leading law firms, corporations and professional services firms. They have over 3,000 employees globally and service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient.
Lead and manage end-to-end product implementations for clients
Coordinate daily with clients and development teams, keeping both sides aligned and accountable
Oversee and coordinate developer activities in a structured way: track tasks, monitor status, and ensure quality and deadlines are met
They are a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful Data Privacy Governance platform that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 100 organizations.
Own and maintain strong relationships with our top API partners, serving as their primary technical point of contact.
Own full post-sale success: onboarding, adoption, renewal, and expansion for key accounts.
Conduct technical discovery sessions to bridge Runway's API capabilities with our partners' most complex challenges.
Runway is building AI to simulate the world through merging art and science. They are a creative, open minded, caring and ambitious team determined to change the world.
Work directly with users to ensure they get the most value from the platform.
Technical work requiring understanding of API documentation and SaaS tools.
Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
Hightouch is the modern AI platform for marketing and growth teams, helping marketers create content, plan campaigns, and execute strategies with transformational velocity and performance. They are built on the intersection of fundamental technological shifts.
Identify new opportunities within existing accounts.
Deliver solutions in a fast-paced SaaS environment.
TeamDynamix provides cloud-based service management and project management solutions. While the size of the company is not mentioned, they foster a fast-paced SaaS environment with a focus on client relationships and growth.