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Responsibilities:

  • Serve as the primary point of contact for key client accounts.
  • Understand clients' technical requirements and business objectives.
  • Collaborate with internal teams to address client needs and resolve issues.

Requirements:

  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • 2-3+ years of experience in a hands-on technical role.
  • Strong technical background with SaaS platforms, APIs, and cloud services.

Optional Requirements:

  • Familiarity with common CRM integrations.
  • Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.

Level AI

Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California. They revolutionize customer engagement by transforming contact centers into strategic assets with their AI-native platform. Level AI empowers organizations to enhance customer experience and drive growth.

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