Customer Success Manager

Role Summary:

• Manages the success of the full customer lifecycle.
• Sets the strategic tone and direction of how to works with clients.
• Drives value across each customer account by increasing adoption, growing revenue, and enabling customer advocacy.

Responsibilities and Duties:

• Manages customer expectations and serves as a focal point for customer service issues.
• Supports the customer success team to ensure quality execution.
• Increases ARR across existing accounts through growth/upsell strategies.

Required Skills/Abilities:

• Handles ambiguity and utilizes robust problem-solving skills.
• Influences through persuasion, negotiation, and consensus-building.
• Demonstrates strong empathy for customers and their business challenges.

Education and Experience:

• Possesses at least 3 years of experience in a similar role.
• Has solid technical background with a demonstrable understanding of software development and web technologies.
• Demonstrates excellent client-facing and internal communication skills.