Manage onboarding and implementation for customers, acting as the project manager.
Partner with customers to create and execute effective data and messaging strategies.
Serve as the customer’s first point of contact for support and troubleshooting.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.
Responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process.
This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify’s machine-learning forecasting.
This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.
Magnify.io is an AI-powered post-sales customer-success orchestration platform helping software companies turn customer success into a true growth engine. They unify data across CRMs, product analytics, and support systems, then surface intelligent insights and automation.
Serve as the primary technical expert for customers, demonstrating deep platform knowledge and consultative expertise.
Drive adoption and ensure customers achieve their desired business outcomes by designing and delivering customized solutions.
Act as a trusted advisor, influencing customer strategy and maximizing return on investment.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions.
Investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.
Perform configuration and environment tuning to align customer setups with platform best practices and client requirements.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, but built as a remote-first company, with an inclusive, driven, humble and supportive team.
Lead technical discovery with prospects, uncovering requirements and mapping them to Rossum capabilities.
Deliver tailored demos that communicate value in a clear, customer-oriented way.
Translate customer needs into scalable solution architectures and implementation scopes.
Rossum is on a mission to eliminate manual document processing using AI. They foster a collaborative and supportive environment where ownership and initiative are encouraged.
Build deep relationships with customers and ensure positive sentiment.
Understand customer goals and identify gaps to achieve desired outcomes.
Proactively recommend solutions and provide focused training.
Knak empowers people to be creative through its world-class enterprise email and landing page creation platform. They are focused on making successful and happy customers by providing them with an incredibly powerful, yet easy-to-use creation platform.
Work with clients to identify business requirements.
Document requirements, solution designs and testing plans.
RainFocus cares about its employees, customers, and the world in which they live. Their rapidly growing team serves Fortune 500 companies to prepare and execute in-person, virtual, and hybrid events across the world through their industry-disrupting software platform.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Engage in technical discussions with data scientists and engineers.
Ensure customer requests and escalations are resolved effectively.
Collect customer feedback to improve products and services.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify top-fitting candidates and share the shortlist with the hiring company.
Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Serve as the escalation point for advanced technical issues, including those involving ERP integrations, APIs, middleware, and custom configurations.
Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction, unlocking working capital, and accelerating momentum. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
This is a doer role, acting as the technical bridge between clients, product, and engineering.
Translate business requirements into reliable system configurations and proactively identify opportunities to improve processes and automation.
Own and execute technical platform setup and configuration for clients.
SaaS Talent is a recruiting, business development, and growth partner with 20+ years of experience in SaaS and Hi-Tech. They help companies scale and transform their business by streamlining sales, marketing, and operations, hiring ideal talent, and getting funding, having worked with 100+ companies.
2+ years in a full cycle sales role, but we care less about "years of experience" and more about the impact and results of your work.
Strong discovery and interpersonal skills. Intellectual curiosity, high ambition and humility.
Excellent verbal and written communication skills. Ability to adapt to an ever changing work environment.
Hightouch is the modern AI platform for marketing and growth teams. Their AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving their goals.
Serve as the primary technical point of contact for partners, guiding them through API usage, integrations, and best practices to ensure successful implementation
Collaborate with partners and internal teams to design, implement, and continuously monitor integrations, ensuring they are delivering maximum value and meeting both business and user experience goals
Advocate for the end-user experience within integrations, ensuring flows are intuitive, performant, and aligned with partner and customer needs
Snappy is an award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting. They have been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists and believe in building a culture of appreciation, dedication, and fun.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Own the customer onboarding experience, drive product adoption, and ensure customers realize ongoing business value from the Torq platform.
Act as a trusted advisor to customer stakeholders, partners, and sponsors to align product capabilities with evolving business and security needs.
Monitor and analyze key customer success metrics, including customer satisfaction, adoption, engagement, renewal likelihood, and expansion opportunities.
Torq's brand attracts attention in cybersecurity with solutions like agentic AI security. With $70M in Series C funding, the company has experienced 200% employee growth and 300% revenue growth in 2024, and is recognized as a top startup employer.
Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.
Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.