The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Quarterback the executive solution and deal strategy across a broad deal team.
Develop, position and present industry-specific solutions to achieve goals.
Drive revenue growth as an industry, functional and technical expert.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Support product sales as the technical, industry, and domain expert.
Lead discovery workshops to determine customers' challenges.
Provide feedback to product management to influence the product roadmap.
ServiceNow is a global market leader bringing innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, with their intelligent cloud-based platform that connects people, systems, and processes.
Drive high net revenue retention through trust and outcomes.
Whippy is transforming how companies engage with customers using intelligent AI Agents, and helps businesses replace manual workflows with scalable, intelligent systems. They work closely with enterprise staffing and workforce organizations. The company values long-term success, retention, and expansion.
Support territory strategy and planning to improve vertical agreement.
Support customers to envision the value of a digital transformation.
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge.
ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They offer an intelligent cloud-based platform that connects people, systems, and processes to empower organizations, fostering smarter, faster, and better ways to work.
Lead Client Relationship & Delivery Success, oversee transition from implementation to PPS, and serve as primary point of contact.
Drive Client Adoption, Value and Growth by monitoring adoption trends, leading business reviews, and identifying upsell opportunities.
Enable Operational Excellence by maintaining client documentation in Salesforce, collaborating with teams, and contributing to best practices.
CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.
Proactively manage customer health through intentional and outcome-driven engagement.
Drive product adoption acceleration and articulate clear ROI to customers.
Strengthen relationships and provide tailored advice on product fit and configuration.
Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Ensure SCs demonstrate relevance to customers; discover their problems, and deliver presentations.
Develop team members according to business demands and their professional goals.
Develop and maintain a recruiting pipeline of potential SC candidates.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They provide an intelligent cloud-based platform connecting people, systems, and processes for organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
Build deep relationships with customers and ensure positive sentiment.
Understand customer goals and identify gaps to achieve desired outcomes.
Proactively recommend solutions and provide focused training.
Knak empowers people to be creative through its world-class enterprise email and landing page creation platform. They are focused on making successful and happy customers by providing them with an incredibly powerful, yet easy-to-use creation platform.
Act as a key member of the account team, working directly with prospects and customers to build confidence in Sprinklr’s products.
Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, and customer experience.
Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack.
Sprinklr is an AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. With over 1,900 enterprises, including 60% of the Fortune 100, Sprinklr helps unify data and break down silos to act on real-time insights.
Work directly with users to ensure they get the most value from the platform.
Technical work requiring understanding of API documentation and SaaS tools.
Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
Hightouch is the modern AI platform for marketing and growth teams, helping marketers create content, plan campaigns, and execute strategies with transformational velocity and performance. They are built on the intersection of fundamental technological shifts.
Partner with Sales to align demo strategy to buyer pain points.
Lead training sessions, onboarding calls, office hours, and enablement initiatives.
Neuroscale is building the AI recruiting operating system, one unified platform for your entire talent organization, from first touch to hired. They are backed by top operators and investors, and they’re growing fast with momentum fueled by blue-chip partners and programs.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io is a company that helps its customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Provide pre-sales support and technical advice to partners.
Assist partners in building practices for customer outcomes.
Evangelize ServiceNow mindshare to the partner community.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. The company's cloud-based platform connects people, systems, and processes to empower organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
The Inside Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas.
Drive sales opportunities and business relationships over the telephone with influential contacts within Commercial Accounts.
Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Develop and implement end-to-end digital programs for customers.
Create a cohesive strategy with tangible goals to drive adoption and retention.
Collaborate with leaders across Support, Product, and Marketing.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Champion the transition to a platform and software business model.
Hire, mentor, and lead a high-performing team of CSMs.
Drive adoption of new platform features and software modules.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding, portal training, and general education.
Monitor performance metrics, identify trends, and provide actionable insights.
Jobgether helps candidates get their applications reviewed quickly, objectively, and fairly against the role's core requirements using an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company, where the final decision and next steps (interviews, assessments) are managed by their internal team.
Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations
Develop client partner relationships
ServiceNow, founded in 2004, is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Provide pre-sales support, technical product and architecture advice.
Assist partners in building practices that deliver exceptional customer outcomes.
Evangelize ServiceNow mindshare to evolve a “ServiceNow First” approach.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.