Customer Success Manager

Responsibilities:

• Manage end-to-end onboarding for new customers, including 10DLC registration and technical setup.
• Ensure all customer campaigns meet carrier compliance requirements.
• Process campaign setup requests, including content approval workflows.

Experience:

• 2+ years in a customer-facing, operations, or support role.
• Familiarity with CRM platforms (Salesforce, HubSpot, etc.).
• Prior experience in a B2B SaaS environment is preferred but not required.

Skills:

• Detail-oriented and customer-obsessed.
• Strong written and verbal communication skills.
• Ability to learn technical systems quickly.