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Responsibilities:
- Provide real-time operational support to field technicians for installation, repair, and service assurance activities.
- Serve as a primary point of contact for inbound calls and chats from internal work groups and field personnel.
- Maintain, validate, and update Quantum Fiber inventory and facility records across designated provisioning and inventory systems to ensure data accuracy and service continuity.
Qualifications:
- Minimum 1 year experience in an IT/Help Desk Support environment.
- Must be able to successfully pass client specific assessment during training.
- Must be able to type at least 25wpm/90% accuracy.
Work at Home Requirement:
- High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot.
- Upload speed of 25 Mbps; Download speed of 50 Mbps.
- Internet provider must be highly stable with 1% or less packet loss.
Qualfon
Qualfon focuses on delivering engaging interactions and positive experiences. They strive to help people pursue their total vocation by creating job opportunities and aim to be the partner of choice for their clients.