Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Own the intake, triage, and routing of support requests for all product areas.
Conduct thorough troubleshooting of customer requests to identify root causes.
Support monthly and quarterly Technical Check-Ins with customers.
Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. They are growing quickly, backed by top-tier investors and are proud to serve some of the world's most iconic brands. They are driven, kind, and know how to balance work, life, and memes.
Working from your remote home office to provide technical support for employees.
Acting as an internal customer advocate keeping them updated in a timely manner.
Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA).
Canonical is a leading provider of open source software and operating systems. They are a pioneer of global distributed collaboration with 1100+ colleagues in 75+ countries and very few office based roles, founder led, profitable and growing.
Oversee the operation and maintenance of the trading systems, guaranteeing continuity and stability in the production trading environment.
Develop automation tools to streamline operational processes, reducing overhead and enhancing efficiency.
Triage, prioritize and troubleshoot complex network and systems issues, ranging from low-level hardware to in-house software applications.
They connect talented candidates with top companies, focusing on IT and technology roles. Their culture emphasizes teamwork and continuous integration and test-driven development.
Handle support tickets and work to resolve client issues within SLA times.
Work with team, Service Delivery Manager, and Team Lead to provide top quality service.
Work on a variety of basic to complex issues requested by end users.
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.
Own the end-to-end technical support experience for assigned Premium and Enterprise customers.
Act as the primary technical point of contact for escalations, complex issues, and operational coordination.
Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level).
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They power everything from real-time communication and streaming to enterprise AI and secure web applications and have 550+ professionals on their global team.
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Cribl is a data engine for IT and Security helping the biggest names in the most demanding industries solve their most pressing data needs. They are a fast-growing, remote-first company that believes in empowering their employees to do their best work.
Operations: Daily operations of the MCC, including monitoring live services, managing incident response, and ensuring optimal performance across all platforms.
Technical Support: Be responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication.
Develop Processes: Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime and impact on the player experience.
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Monitor production systems, dashboards, logs, and alerts to ensure high availability and performance across distributed environments.
Assist in incident detection, triage, escalation, and resolution, following structured on-call rotations with mentorship support.
Maintain, follow, and continuously improve runbooks, operational procedures, and incident response workflows.
Jobgether is a platform that helps job seekers find the right opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Solve technical problems daily, focusing on API questions and integrations.
Build tools that improve support efficiency and are reusable by customers.
Assist customers with API usage and support sales teams to improve customer retention.
Close provides a CRM that helps teams sell more, faster, without manual data entry. They are a bootstrapped and profitable company with a 100 person, 100% remote team.
Assist field technicians remotely with configuration and troubleshooting.
Support dispatch and route optimization in NY, PA, CT, and NJ areas.
Audit completed installs and ensure proper information capture.
Honest Networks delivers high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan that employs individuals with high integrity, a strong work ethic, and a passion for continuous learning.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.
Participate in sales meetings with customers, explain Runpod’s technologies.
Troubleshoot and resolve critical technical issues escalated by customers.
Contribute to product development and testing efforts by relaying customer feedback.
Runpod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications. Founded in 2022, they are a rapidly growing, well-funded company with a remote-first organization spread globally, and they value culture, learning, and ownership.
Serve as primary technical contact and augment customer support teams.
Ensure customer success through health checks, training, and sharing best practices.
Drive support cases to ensure issues are resolved in a timely manner.
CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, their mission has been to stop breaches with their AI-native platform. They cultivate a culture that gives every employee flexibility and autonomy to own their careers.
Assist with administration of Zscaler Products & features in the demo environment.
Administer 3rd party applications in the demo environment (maintain, update, etc).
Provide support for various demo and lab environments via email and enterprise messaging, escalating when necessary.
Zscaler is a pioneer and global leader in zero trust security, securing users, branches, applications, data & devices. They have over 160 data centers globally and are known for their AI Forward, People First philosophy and high-performing teams.
Monitor, operate, and support day-to-day network systems.
Identify network issues, investigate root causes, and support corrective and preventive actions.
Contribute recommendations for improvements to network systems, tools, and processes.
Ting Internet is a leading fiber Internet provider in the United States. At Ting and Tucows, they embrace a people-first philosophy that is rooted in respect, trust, and flexibility and is backed by outstanding resources and talent.
Operate, maintain, and troubleshoot network infrastructure.
Ensure smooth operations in line with critical infrastructure requirements.
Continuously improve the reliability and security of network services.
Deutsche Telekom IT Solutions Slovakia has been inextricably linked with the Košice region since 2006, becoming one of the founding members of Košice IT Valley. The company has grown to be the second-largest employer in the eastern part of the country with more than 3900 employees; they proactively find new ways to improve and transform into a provider of innovative information and communication technology services.