Developer Support Technician
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4w paternity
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About the Role:
- We’re looking for a Developer Support Technician to join our team.
- This is a critical role responsible for the day-to-day operations in our Mission Control Centre (MCC).
- You will join a new team executing our 24/7/365 Monitoring and Incident Management processes.
What You’ll Do:
- Diagnose and troubleshoot issues utilizing monitoring tools to identify root causes efficiently.
- Perform basic debugging to restore backend services quickly during incidents.
- Chat moderation and player support.
What We Value:
- Customer First Approach and experience in a customer facing role.
- Problem-Solving and the ability to think clearly and make decisive actions in high-stress situations.
- Technical Proficiency: Demonstrated capability in essential technical tasks.
What We Can Offer:
- Remote Working and all equipment will be provided.
- Professional Development and biannual reviews.
- Enhanced Annual Leave
Rocket Science Group
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.