Operations: Daily operations of the MCC, including monitoring live services, managing incident response, and ensuring optimal performance across all platforms.
Technical Support: Be responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication.
Develop Processes: Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime and impact on the player experience.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Act as the single point of contact for critical customer escalations.
Lead internal war rooms, coordinating resources across teams.
Drive Root Cause Analysis processes, translating findings into actionable steps.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands and are backed by WndrCo, Y Combinator, and Index Ventures, helping enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Lead technical integration for new web and mobile app partners onto the Meetscale SSP.
Act as the primary technical point of contact for assigned publishers.
Bridge the gap between business and engineering through effective communication.
Jobgether is a platform that connects job seekers with employers using AI-powered matching. They ensure applications are reviewed quickly and fairly, connecting top candidates directly with hiring companies, and they are helping to streamline the recruiting process.
Respond to inbound support requests via phone, chat, and email
Troubleshoot software behavior, configuration issues, and data related problems
Maintain accurate and detailed case documentation within the ticketing system
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
Work at the intersection of technology and finance, solving real-world problems with global impact.
Join a team of smart, driven operators building the future of payments infrastructure.
Flexible, fully remote environment with opportunities for growth.
Rain is building the next generation of payments across the globe. They are a lean team of passionate builders and veteran founders who are making stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
Ensure all customer issues are diagnosed and addressed promptly
Interface with customers and vendors to troubleshoot and mitigate data delivery issues
Document troubleshooting steps taken and escalate customer issues when appropriate
Bluesight creates medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with a start-up vibe and over 3,000 customers.
Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.
Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.
Provide technical support to clinical facilities, healthcare providers, and internal staff.
Resolve technical issues related to software, hardware, and systems.
Collaborate with departments to deliver world-class support services and ensure customer satisfaction.
Skilled Wound Care provides technical support to clinical facilities, healthcare providers, and internal staff. They are dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff.
Responsible for customer support service of current partner's integrations.
Analyze issues and find appropriate solutions; perform integration protocol testing.
Deliver excellent customer service with 5 shifts a week.
Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. They offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Cribl is a data engine for IT and Security helping the biggest names in the most demanding industries solve their most pressing data needs. They are a fast-growing, remote-first company that believes in empowering their employees to do their best work.
Carry out deep investigations into users' issues to provide bug localization for our developers.
Provide technical support via email, internal Slack channels, and other channels.
Contribute to product development based on the customers' common problems and needs.
JetBrains creates B2B products intended to help developer productivity engineers deliver a better development experience across their organization. The company offers a suite of tools and technologies to empower developers and teams.
70% support our community and enterprise customers
5% cross-team work (pairings, learnings, escalation management, etc.)
10% self improvement (study, courses, tinkering with product)
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since its founding in 2019, n8n has grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit and with its center of gravity in Berlin.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Provide proactive post-sales technical support regarding implementation and customization of customer needs.
Serve as a subject matter expert for customers to ensure their technical success.
Lead new customers through service launches and identify customization needs.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls.
Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context.
Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently.
StackBlitz is behind WebContainers, the technology that runs Node.js in the browser. They're a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development, with over a million developers using their blazing-fast online IDE every month.
Respond to customer support requests via multiple channels.
Diagnose and resolve common issues, communicating findings to customers.
Escalate complex issues with clear documentation and context.
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. They are entering an exciting phase of accelerated growth after doubling their customer base over the past year.
Deliver timely and helpful support across multiple channels, ensuring a smooth experience for every customer.
Manage and prioritize technical support tickets via our ticketing system — escalating and following up as needed to maintain fast resolution times.
Provide real-time assistance via Slack, helping key customers with troubleshooting, best practices, and product guidance.
Filigran is committed to revolutionizing cyber threat management with a proactive approach. Its solutions are trusted by over 6,000 public and private organizations worldwide and they aim to unite defenders into a global community to make security more open, resilient & collaborative.
Answer IT support calls and resolve tickets via phone or Teams.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions provides workforce development services in North America. They focus on development, design, and delivery of demand-driven workforce solutions with a dedicated and passionate team, offering extensive learning opportunities and networking programs.