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Customer Engagement Support:
- Prioritize customer experience.
- Partner with Product Support and Engineering teams.
- Engage with customers to resolve technical issues.
Troubleshooting & Support:
- Serve as an escalation point for Tier 1 Product Support team.
- Diagnose and resolve technical issues quickly.
- Manage communication between internal and external stakeholders.
Customization Documentation:
- Assist Senior Engineers in documenting requirements.
- Assist with documenting custom feature requests.
Network Monitoring Assistance:
- Monitor network performance using established tools.
- Assist with basic network assessments.
Inspiren
Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.