Provide front-line support to users, troubleshooting technical issues and providing solutions
Perform server administration for physical and virtual server OS, including configuration, maintenance, and monitoring
Install, update, and patch operating systems and vendor software, ensuring system security and reliability
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own the end-to-end technical support experience for assigned Premium and Enterprise customers.
Act as the primary technical point of contact for escalations, complex issues, and operational coordination.
Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level).
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They power everything from real-time communication and streaming to enterprise AI and secure web applications and have 550+ professionals on their global team.
Provide proactive post-sales technical support regarding implementation and customization of customer needs.
Serve as a subject matter expert for customers to ensure their technical success.
Lead new customers through service launches and identify customization needs.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Guide customers through onboarding and drive adoption.
Establish trusted advisor relationships with customer stakeholders.
Act as the primary point of contact for customer support.
Palo Alto Networks is a cybersecurity partner, protecting our digital way of life. They are built on challenging the status quo and are looking for innovators committed to shaping the future of cybersecurity.
Acting as the technical liaison with Red Canary’s enterprise customers
Working closely with Sales and Customer Success to align technical use cases with business value
Documenting, tracking, and advocating for customer’s feature and support requests
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. They build high-performing teams that can make an impact quickly and with high quality, fostering a culture of execution centered on customer obsession, collaboration, ownership and accountability.
Troubleshoot, analyze, and maintain the IT infrastructure of client environments.
Design, implement, and manage Microsoft and Azure based environments.
Develop and maintain PowerShell scripts for automation of system tasks and management of Microsoft environments.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business, employing more than 1,200 people all over the United States.
Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals.
Build and maintain strong client relationships by understanding their operational and technical challenges.
Provide strategic IT guidance and help clients adopt AHEAD’s solutions to improve efficiency and achieve their business objectives.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation. At AHEAD, they prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.
Engage with customers to support successful adoption and use of automation solutions
Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
Influence product roadmap and features by providing feedback from customer experiences
Jobgether is a platform helping candidates find jobs. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Customer Satisfaction through the delivery of world class Support Services.
Optimizing productivity while assigned to customer tickets or projects.
Ability to prioritize work through ticket and project status.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. They are a global team of over 4,500 professionals committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
Act as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services.
Work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises.
Increase customer satisfaction, value, retention, and expansion of Unit 42’s security footprint.
Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life. They are a company built on challenging and disrupting the way things are done, looking for innovators committed to shaping the future of cybersecurity. This role is remote.
Build and nurture relationships with key customer stakeholders.
Offer technical guidance, product insights, and best practices.
Work proactively to identify adoption insights, develop risk mitigation plans.
Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. They believe in transparency and value constructive, honest debate.
Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
Collaborate with product and engineering teams to shape the product roadmap based on customer feedback and emerging trends.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Cribl is a data engine for IT and Security helping the biggest names in the most demanding industries solve their most pressing data needs. They are a fast-growing, remote-first company that believes in empowering their employees to do their best work.
Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
Clearly explain complex solutions to customers and document them for future use.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a dedication to remote-first work and a strong culture of connection and global inclusion, Twilio fosters a vibrant team with diverse experiences.
Ensuring the successful installation, configuration, support, and technical integration of the Kion platform.
Focused on AWS, Azure, Google Cloud environments to enable smooth deployments and troubleshoot complex issues.
Collaborating with teams to deploy and validate customer environments, build custom workflows, and ensure technical success.
Kion is revolutionizing CloudOps and FinOps by offering a unified approach to manage complex cloud environments from a single, centralized platform. They are a fast-growing, Series A startup that values collaboration, creativity, and building impactful products, with a commitment to a 100% remote-first workforce.
Efficiently manage and resolve a high volume of technical support tickets.
Provide friendly, professional customer service while troubleshooting issues.
Collaborate with internal teams to escalate and resolve complex technical issues.
12twenty is a platform that connects employers with early career professionals from top schools. They offer a competitive salary and stock options, and foster a culture of innovation and collaboration.
Assist with administration of Zscaler Products & features in the demo environment.
Administer 3rd party applications in the demo environment (maintain, update, etc).
Provide support for various demo and lab environments via email and enterprise messaging, escalating when necessary.
Zscaler is a pioneer and global leader in zero trust security, securing users, branches, applications, data & devices. They have over 160 data centers globally and are known for their AI Forward, People First philosophy and high-performing teams.