Netsec Support Specialist, Tier 2
Benefits
6w PTO
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See allPrimary Duties:
- Customer Satisfaction through the delivery of world class Support Services.
- Optimizing productivity while assigned to customer tickets or projects.
- Ability to prioritize work through ticket and project status.
Competencies:
- Strong broad-based knowledge of SIEM tools (e.g. Sentinel, Perch Etc. ).
- Familiarity with Windows, Linux, and cloud security environments (Azure, VMware, AWS).
- Experience with firewalls, antivirus, IDS/IPS, and EDR ( Sentinel One, CrowdStrike)
Required Experience:
- 2-3 years’ experience as a NetSec Support Specialist Tier 2.
- Identify, Troubleshoot and analyze Security Alerts & Threats including Phishing, Ransomware, Malware etc.
- Proven experience with systems security principles, and general maintenance best practices.
New Era Technology
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. They are a global team of over 4,500 professionals committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.