Technical Account Manager

Essential Job Functions:

• Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals.
• Build and maintain strong client relationships by understanding their operational and technical challenges.
• Provide strategic IT guidance and help clients adopt AHEAD’s solutions to improve efficiency and achieve their business objectives.

Experience/Certifications:

• 10+ years of related experience in engineering, technical sales and/or IT consulting
• Technical and/or sales certifications desired (e.g. Cisco, Microsoft, Citrix, VMware)
• Hands-on/practical experience with Windows Server, Public Cloud, Active Directory, Citrix, Cisco, VMware, Dell/EMC and Networking.

Required Skills:

• Strong customer service skills with the ability to make good judgments and quick decisions.
• Ability to communicate complex plans and solutions effectively verbally and in writing with both customers and internally.
• Proven knowledge of ITIL frameworks (Incident, Problem and Change Management primarily).