As a Senior Incident Manager, you’ll be at the heart of keeping our cloud operations running smoothly, ensuring incidents are resolved swiftly and effectively. This role is all about bringing calm to the chaos—leading critical incident response, driving root cause analysis, and proactively improving processes to enhance product stability.

Engage in requirements gathering, analyze business processes, and provide recommendations and solutions to clients. Lead Microsoft architecture and design new solutions, capacity planning, and technology assessments. Installation, Integration, Configuration, and Deployment of Microsoft solutions and troubleshoot and maintain Microsoft solutions including product support.