Senior Technical Support Advisor

Responsibilities:

• Provide fast and effective assistance with IT systems.
• Guide clients remotely through system setup, troubleshooting, and maintenance.
• Listen carefully to clients’ questions and concerns and offer optimal solutions.

Qualifications:

• 5 to 7 years of experience in IT support and customer service
• Strong troubleshooting and analytical skills
• Excellent customer service abilities.

Benefits:

• Remote, in-office, or hybrid work, with the option of flexible hours.
• Group insurance plan and group RRSP with employer participation.
• Minimum of 3 weeks vacation + 5 days personal leave per year