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Key Responsibilities:
- Monitor the Zendesk ticket queue throughout assigned hours.
- Provide timely, accurate, and professional responses to support tickets.
- Collaborate with internal teams to address complex issues.
Qualifications:
- Proven experience in a ticket-based support environment.
- Strong troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
Additional Information:
- This is a paid remote position.
- Must be located within the United States.
- Opportunities for career growth.
PPM Works
PPM Works is a full service Microsoft Work Management and Project and Portfolio Management consultancy, focused on OnePlan, Microsoft 365 and Project Platforms. PPM Works believes in giving back to our families, our community, our teammates, and our environment.