Product Support Specialist I

Boulevard

Remote regions

US

Salary range

$64,000–$80,000/yr

Benefits

Unlimited PTO

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What you’ll do here:

  • Resolve Tier 2 escalations requiring structured troubleshooting, product configuration review, and data analysis.
  • Investigate and validate customer financial data to ensure platform accuracy and proper resolution.
  • Provide technical guidance within internal Slack channels.

What You'll Need To Thrive:

  • B2B customer service experience in a SaaS or technology-driven environment.
  • Strong analytical and investigative skills.
  • Effective written and verbal communication skills.

How we’ll take care of you:

  • 401(k) match plus dental, medical, vision, and life insurance.
  • Flexible vacation day policy.
  • Fully remote with a work from home stipend every month.

Boulevard

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. They empower their customers to give their clients more of the magical moments that matter most. Their team values diversity and believes in equal opportunity for all.

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