Resolve Tier 2 escalations requiring structured troubleshooting, product configuration review, and data analysis.
Investigate and validate customer financial data to ensure platform accuracy and proper resolution.
Provide technical guidance within internal Slack channels.

What You'll Need To Thrive:

B2B customer service experience in a SaaS or technology-driven environment.
Strong analytical and investigative skills.
Effective written and verbal communication skills.

How we’ll take care of you:

401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Fully remote with a work from home stipend every month.

Boulevard

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. They empower their customers to give their clients more of the magical moments that matter most. Their team values diversity and believes in equal opportunity for all.

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