Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
Respond to customer inquiries across multiple channels including email, chat, and social media
Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed

You might be a fit if:

You have strong phone communication skills with proven experience providing phone-based customer support
You have experience with ticketing and customer engagement platforms (Zendesk, Salesforce Service Cloud, Help Scout, or similar)
You have a proven customer service experience, preferably in a B2B SaaS environment

Heard

Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Their mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.

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