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Responsibilities:
- Serve as the first point of contact for customer technical support via email, phone, and web portal.
- Triage, diagnose, and resolve Level 1 issues involving device setup, pairing/connectivity, configuration, firmware updates, and basic operational questions.
- Gather required details (logs, photos, environment notes, reproduction steps) to enable fast resolution and clean escalation.
Required Qualifications:
- 1–3 years of experience in technical customer support, help desk, field support coordination, or customer-facing technical roles (hardware or industrial tech preferred).
- Strong written communication: able to turn technical steps into customer-friendly instructions.
- Experience working in a ticketing/CRM system (Salesforce, Zendesk, Jira Service Management, etc.).
FORT Robotics
FORT Robotics ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities. They empower customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure.