Technical Support Specialist

Primary Responsibilities:

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
• Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
• Assist customers with the installation and setup of residential and commercial equipment.

Additional Responsibilities:

• Enter customer orders, process warranty replacements, and provide post-sales order management support.
• Use CRM and other software tools to document and manage customer needs and concerns.
• Be a subject matter expert, offering product recommendations and support to both internal and external customers.

Qualifications:

• An associate degree or higher is preferred.
• Experience with residential and commercial water filtration and conditioning systems is preferred.