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Key Responsibilities:
- Manage and resolve client issues through Intercom and Microsoft Dynamics.
- Communicate complex technical concepts clearly and empathetically.
- Tag and label tickets to train Intercom AI.
Technical Troubleshooting:
- Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.
- Support workflows including CAD integration, library configurations, and manufacturing processes.
- Create detailed, reproducible bug reports from client issues.
INNERGY
INNERGY is transforming the woodworking industry with cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.