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What You’ll Do:

Own the initial investigation and resolution of CAD/HOOPS/3D viewing-related customer support issues.
Determine when and how to escalate issues to CoLab’s Viewing team or our 3rd party vendor.
Manage the full communication flow with external vendors.

Qualifications:

3+ years in a technical support or developer support role, ideally in a B2B software environment.
Experience working with 3D viewing technologies and CAD.
Ability to run and debug a local development environment.

Nice-to-Have Experience:

Familiarity with FreeCAD or other open-source CAD tools.
Experience with NX or Creo support environments.
Experience working with HOOPS.

CoLab

CoLab is a cloud based platform for engineering design review and helps mechanical engineering teams bring life-changing products to market years sooner. They are focused on making it easy for subject matter experts to access, evaluate, and comment on 2D drawings and 3D models.

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